Hotline Customer Service Representative Ohio, Texas, California

• Customer-first mindset with a strong sense of ownership and follow-through
• Reliable, organized, and able to manage multiple customer interactions without dropping the ball
• Structured thinker with sharp attention to detail
• Genuine curiosity about how products work; comfortable asking questions and figuring things out
• Excellent English communication skills, both written and verbal

PREFER-TO-HAVE SIGNALS - Handle inbound customer inquiries via phone and live chat in a timely and professional manner

• Support customers with questions related to orders, delivery status, and product information
• Help customers with basic product usage, setup, and accessory questions
• Accurately log customer interactions and follow through on open issues, resolving them directly or escalating to the right team
• Represent the brand with friendliness and consistency across every customer touchpoint
• Career changers are welcome; motivation, willingness to learn, and interest in technical products are key

RED FLAGS TO AVOID - Primarily offline customer support experience OTHER REQUIREMENTS Skills: Phone and live chat customer support, Order, delivery status, and product information support, Basic product usage and setup support, Customer interaction logging and issue escalation Language proficiency: Full professional Other requirements: Career changers are welcome - motivation, willingness to learn, and interest in technical products are key. #J-18808-Ljbffr OCBridge