It Helpdesk Support Specialist

Job Description

Job Description

We are looking for a highly motivated IT Helpdesk Support Specialist in Las Vegas, NV, with a solid track record in overseeing and assisting with diverse IT systems within a fast-paced company.

The ideal candidate should have expertise in setting up printers and copiers, configuring Mac and PC systems, utilizing Adobe PDF, deploying and supervising Cisco security devices, comprehending telecom and VOIP phone systems, and be open to working late nights, weekends, and early mornings.

Dedication to exceptional customer service, the ability to lift up to 50 lbs, and collaborate effectively in a team setting are essential requirements.

This is an in-person role, located in Las Vegas, NV. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

$20 hourly

Printer and Copier Management:

• Install, configure, and troubleshoot various printers and copiers across multiple locations within the organization, ensuring optimal performance and accessibility.
• Fix paper jams, replace toner cartridges, and address other hardware-related issues.
• Provide comprehensive training and support to end-users on printer and copier functionalities, routine maintenance, and best practices.

Mac and PC Setup (Apple & Windows):

• Set up, configure, and maintain Mac and PC systems, including managing Apple and Windows operating systems and ensuring compatibility with organizational needs.
• Work extensively with Adobe PDF documents, including editing, conversion, and troubleshooting, to facilitate seamless document handling.
• Perform regular operating system updates, software installations, and hardware upgrades, ensuring minimal disruption and maximum efficiency.

Telecom and VOIP Phone Systems:

• Install, configure, and manage telecom and VOIP phone systems across various locations, ensuring seamless communication.
• Troubleshoot and resolve issues related to call quality, connectivity, and hardware.
• Collaborate with network teams to ensure alignment with organizational needs and compliance with industry standards.

Availability:

• Availability to work on nights, weekends, and during emergencies for critical support and special projects, with early morning shift start times.

• Minimum of 3 years of hands-on experience with specialized knowledge in Apple, Windows, Adobe PDF, Cisco, printers, copiers, telecom, and VOIP phone systems.
• Ability to lift up to 50 lbs as required for handling equipment.
• Strong understanding of operating systems, network protocols, printer/copier hardware, telecom, VOIP phone systems, and cybersecurity best practices.
• Excellent problem-solving skills, coupled with attention to detail, and the ability to think critically and work independently.
• Strong communication and interpersonal skills, reflecting a customer-centric approach.
• Must be willing to travel and provide support outside regular working hours, including nights and weekends, demonstrating flexibility and commitment.

Preferred Qualifications:

• Certifications in Apple, Windows, Cisco, or other relevant technologies.
• Experience in working within a team and collaborating cross-functionally.

At HMC, we stand out as Nevada’s premier industrial relations law firm, renowned for our excellence and commitment to our field and our commitment to excellence, integrity, forward-thinking vision, and passion for the law. Our mission is to protect and empower clients by expertly navigating the complex statutes and regulations of Industrial Relations Law. The firm aims to exceed conventional legal service expectations, ensuring fairness, equity, and justice for its clients.