Promotores de Salud

Job Description

Job Description

POSITION SUMMARY

The Full-Time Promotores de Salud (PdS) sits within the Community Engagement (CE) department and serves as a bridge between Spanish-speaking immigrant and under/uninsured communities and Planned Parenthood of Greater New York’s (PPGNY) services and ensuring equitable access to care. This role builds trust, provides culturally responsive outreach and education, connects community members to PPGNY health centers and other resources, and supports patients during appointments. The PdS will conduct outreach and education across NYC, make appointments, provide interpretation and support to patients, and collaborate with community-based organizations, local leaders, and internal departments. This position is NYC-based and requires regional travel.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Program Support (50%)

• Conduct in-person and remote community outreach across NYC and Nassau County neighborhoods to disseminate sexual and reproductive health information and connect community members to PPGNY services.
• Identify, build and grow partnerships with local businesses, community leaders and community-based organizations
• Facilitate in-person and remote group education sessions and workshops in community venues (e.g., community-based organizations, consulates, laundromats, salons).
• Participate and report back on community meetings and professional development training sessions as requested by the supervisor.
• Partner with the Clinical Services Department to link Latinx immigrants and underserved community members to PPGNY services and provides patient navigation and support.
• Represent the CE Department and PPGNY at selected internal and external meetings, and consortiums.
• Collaborate on department initiatives and special projects. Works effectively with volunteers, trainees, and other agency personnel.
• Hold virtual office hours three times per week on a rotating schedule, providing community members the opportunity to ask questions about sexual and reproductive health, schedule appointments to PPGNY health centers, and receive referrals to other resources.

Patient support and navigation (15%)

• Make appointments to PPGNY’s health centers and mobile health units using EPIC software.
• Provide Spanish interpretation and patient support during health center visits.
• Assist community members in accessing and understanding health services ensuring culturally responsive and equitable care.

Administrative Team Support (15%)

• Mentor new PdS and support departmental onboarding, training and meetings.
• Plan, schedule, and coordinate outreach and education activities.
• Prepare materials for workshops and events, support set-up and breakdown of community activities.

Data & Reporting (10%)

• Complete outreach documentation, data collection, and reports accurately and on time.

Special Projects (10%)

• Support additional educational, community engagement, or equity-related initiatives as assigned.

CORE COMPETENCIES

• Commitment to PPGNY’s mission and values related to bodily autonomy, health equity, and gender and racial justice
• Dedication to learning about and enhancing practices related to racial equity and its impact on healthcare systems.
• Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability.
• Ability to reflect on personal identity with humility and work collaboratively in a team environment.

REQUIRED QUALIFICATIONS

• Bilingual in English and Spanish and knowledgeable about Latin American customs and cultural norms.
• Strong ties to Latin American communities (i.e. South American, Central American, Mexican, or Caribbean) in NYC and Nassau County neighborhoods.
• Committed to empowering and serving as a leader or role model in Latinx communities.
• Familiar with prevailing attitudes toward sexual and reproductive health issues among Latinxs.
• Warm, approachable, empathetic, patient, and nonjudgmental.
• Strong interpersonal and communication skills in both Spanish and English.
• Familiar with Microsoft Office Suite or similar software, as well as Zoom, Teams, or other teleconferencing platforms.
• Flexible work schedule; mornings, evenings, and weekends.
• Ability to travel around NYC and Nassau County.

PREFERRED QUALIFICATIONS

• Additional languages/dialects beyond Spanish and English a plus.
• Experience in community outreach, advocacy, or patient navigation.

TYPICAL PHYSICAL DEMANDS:  

Requires prolonged sitting and repetitive tasks including use of a computer. Periodic standing, walking, bending.  Requires lifting or moving of up to 25 pounds of programming or event materials. Must be able to walk up and down stairs. Visual acuity sufficient to perform frequent work on a computer screen and review printed reports and other materials. Requires the ability to hear and to communicate orally with others.  This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets, and will require reaching, grasping, pushing and pulling. 

TYPICAL WORKING CONDITIONS:

This job operates in a professional office environment. Potential exposure to communicable diseases and other conditions in a health center environment.  Requires travel to various indoor and outdoor environments to conduct programming or events. Requires flexible schedule and during peak activity periods work in excess of 7.5 hours per day and/or 37.5 hours per week

All candidates applying for this position will be required to take a language assessment within their first 90 days of employment. This assessment is designed to evaluate your proficiency in Spanish, ensuring that you have the necessary bilingual skills to perform effectively in this role.​

PPGNY's benefits package includes:

Generous PTO and holiday schedule

Medical, dental and vision coverage options for you and eligible dependents

FSA, HSA, Commuter pre-tax reimbursement funds

Short- and Long-Term Disability, Free Basic Life and AD&D

401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

All positions at PPGNY require:

Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our brick-and-mortar health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.

At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.

PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.