IT Support Analyst

Responsibilities Serve as the first point of contact for end-user technical issues via phone, email, chat or ticketing system Perform initial triage, troubleshooting, and resolution of incidents and service requests Log, categorize, and prioritize tickets in the ticketing system Provide remote support for hardware, software, network, and mobile issues Escalate unresolved or complex issues to Tier 2 or higher support levels Provide onsite and assist other IT team members with remote site technical support for desktops, laptops, and peripherals Diagnose and resolve complex issues related to OS, applications, and basic networking Install and maintain workstations, printers, and mobile devices Perform imaging, deployment, and re-imaging using standard tools Support Honeywell warehouse handheld devices, CT45’s, and barcode scanners, CK67’s Manage tickets to ensure timely resolution and SLA compliance Maintain accurate IT asset inventory Participate in on-call rotation Requirements Associate degree in IT or equivalent experience 3-5+ years of IT support experience as a Tier 1 or 2 Analyst Strong customer service and communication skills Experience with Windows 11 and hardware and software troubleshooting Preferred: Experience with Intune and Autopilot Experience with warehouse devices and manufacturing environments #J-18808-Ljbffr