Customer Service Rep II
$20 - $25 per hourSnap-On Tools
Overview
Provide support to Snap-on Diagnostics Customers and Franchisees via outbound and inbound phone calls, e-mail, and other written correspondence. This support includes, but is not limited to technical troubleshooting, general product use/operation, up-selling/cross-selling, new product registration.
KEY ACCOUNTIBILITY
§ Ability to handle a high volume of calls in a quality manner
§ Converse with customers politely and attentively and to maintain a professional, helpful attitude at all times.
§ Assist customers with common technical questions. This will include basic and advanced software and hardware troubleshooting and operational questions
§ Ability to communicate effectively & positively via calls, potentially diffusing escalated situations as needed.
RESPONSIBILITIES
§ Provide immediate determination of customer needs. Resolve or route call appropriately.
§ Meet department call metrics and guidelines provided by Manager or Supervisor.
§ Demonstrate passionate customer care in all phases of job responsibilities
§ Attend 3rd party and internal training as required.
§ Collect and enter customer interaction data for each call in- customer management database.
§ Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes.
§ Participate in meetings as required.
PHYSICAL DEMANDS/WORK ENVIRONMENT
§ Fast paced Call Center environment.
** On Site Position
QUALIFICATIONS AND SKILLS
Education:
§ High School diploma or equivalent.
§ College degree or equivalent experience in the Automotive Industry preferred.
Years of Experience:
§ At least 1 year previous Customer Service experience preferred.
Other Requirements:
§ Automotive troubleshooting and hands-on repair experience preferred.
§ Must possess strong verbal and written communication skills and have a professional demeanor.
§ Ability to prioritize, organize and manage multiple tasks simultaneously with a high level of accuracy and be able to work under pressure
This position has an hourly rate between $20.00 - $25.00
“Actual compensation may vary based on experience and other factors"
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
- ...authorization process Basic ICD9/10 and CPT code familiarity, expert knowledge on subset of our client therapy codes Superior customer service skills with outstanding communication skills to use with various stakeholders; physicians, sales representatives, payer...Suggested
- ...Customer Service Associate II Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers. Your...SuggestedContract workLocal area
- ...Membership Account Specialist II SEIU Local 521 was founded in 2007 when 5 local unions came together in the Bay Area, Central... ...improve the lives of our members. We represent over 50,000 public service workers in cities, counties, courts, schools, private non-profits...SuggestedFull timeWork at officeLocal areaFlexible hours
- ...Patient Service Representative II Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management. The...SuggestedFlexible hours
$91.9k - $190.3k
...Position: Field Sales Representative II Job Description: RichardsonRFPD ( ,... ...sales team provide comprehensive support for customers’ go-to-market strategy, from prototype to... ...chain management and other value-added services. Requires experience interacting with...SuggestedHourly payFull timeTemporary workWork experience placementLocal areaRemote workWorldwideArrow ECS
San Jose, CA2 days ago$78.55k - $117.82k
...Sales Representative II Sales Representatives contribute to the Company's sales team... ...and insights, and to contribute to customized category goals, strategies, and tactics to... ...company contributions, Financial Planning Services, Employee Stock purchase program, and Health...Local areaRemote workFlexible hoursNight shift$91.9k - $170.5k
...Field Sales Representative II Job Description: Arrow Electronics... ...seeking a Field Sales Rep for the San Jose, CA market,... ...manufacturers, and commercial customers through a global network.... ...management and other value-added services. Requires experience interacting...Hourly payFull timeContract workTemporary workWork experience placementWork at officeRemote workArrow Electronics, Inc.
San Jose, CA17 hours ago- ...Account Administrator II The Account Administrator II is responsible for processing... ...various channels, including lockbox services, electronic payments, checks, wire transfers... ...Experience to all external and internal customers. Other duties as assigned. This position...Work at office
Community Bank
San Jose, CA4 days ago $18.5 per hour
...Merchandiser - Floral (Multiple Locations) Location: San Jose II, CA Join Falcon Farms as a part-time flower merchandiser! This... ...be part of an exciting mission: bringing color and joy to our customers' lives through beautiful floral arrangements! As a flower merchandiser...Hourly payFull timePart timeLocal areaMonday to FridayShift work$38.3 - $50.5 per hour
...OPPORTUNITY: The IT Support Specialist II is responsible for IT support for the Regional... ...communication skills. Excellent customer skills, including maintaining focus on the... ...with strong communication & customer service skills with the ability to stay on task when...Hourly payFull timeFor contractorsWork at officeLocal areaRemote workFlexible hoursRosendin Electric
San Jose, CA1 day ago- ...Child Life Specialist II, Certified Per Diem Primary Location Santa Clara, California Facility Name Santa Clara Medical Offices... ...professionals that are primarily within the organization to provide services to patients and their families; notifying the patients...Daily paidWork experience placementWork at officeShift work
$32.16 - $45.02 per hour
...Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent...Full timeFixed term contractWork at officeLocal areaMonday to FridayShift workWeekend work$107k - $133.5k
...from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life... ...phone/web-based client calling.• Treasury Sales Client Officer II is responsible for delivery of integrated treasury solutions to...Full timeWork at officeFlexible hoursDay shift$35 - $40 per hour
...Customer Service – Temporary Contract Location: Pleasanton, CA Hours: Monday through Friday, 8:00 AM to 5:00 PM (must be open to overtime) Pay: $35/hr to $40/hr Contract Duration: Approximately 3 months, with potential for temp-to-hire for the right candidate...Contract workTemporary workWork at officeMonday to FridayAviso
Milpitas, CA2 days ago$27.9 - $34.87 per hour
...Financial Services Representative II Sunnyvale Position Summary The Financial Services Representative provides personalized service to... ...maintain a high level of professional conduct. Strong customer service focus with previous experience in a service industry...Full timeWork at officeRemote work$28.85 - $34.4 per hour
...licenses in CA, WA, NV). Phlebotomist II Float - San Jose, CA, Monday to Friday, 8... ...MyDay" off ~ FinFit financial coaching and services ~401(k) pre-tax and/or Roth IRA with... ...Center environment preferred. Customer service in a retail or service environment...Full timePart timeWork experience placementWork at officeRelocation packageMonday to FridayFlexible hoursShift workQuest Diagnostics
San Jose, CA18 hours ago- ...Were looking for a Kelly Services Customer Service Rep to perform daily responsibilities with dedication. Ensure compliance with company and safety standards. Ensure compliance with company and safety standards. Perks include competitive pay, flexible schedules, hands-...Flexible hours
- ...Job Description Excellent customer service skills. The ability to work well under pressure. A sense of urgency to do your job well in a fast paced environment. Good teamwork skills. Ability to communicate with customers and employees in English...Full time
Domino's Franchise
San Jose, CA11 days ago - ...Job Description Job Description The Financial Service Representative II is expected to support growth and retention efforts by acquiring... ...experience in related disciplines, including exposure to members/customer services cash handling, procedures, loans, primarily...
- ...This is a full-time, in-person position at Goodwill Headquarters, located in San Jose, CA. Summary At Mission Services of Silicon Valley (MSSV), a subsidiary of Goodwill of Silicon Valley (GWSV), our purpose is simple and powerful: to help people build skills...Full timeContract workTemporary workWork experience placementWork at officeLocal area
Goodwill of Silicon Valley
San Jose, CA3 days ago $24 - $32 per hour
...Customer Service Rep - Santa Clara Tennis Center (Part-time) Lifetime Activities is looking for a part-time customer service representative for its location at the Santa Clara Tennis Center. Lifetime Activities is a successful, mature company with 30+ years of experience...Part timeWork at officeMonday to FridayShift workWeekend workWeekday workLifetime Activities
Santa Clara, CA2 days ago- A leading electronics manufacturer in Santa Clara seeks a Technical Program Manager II to coordinate with engineering teams to define requirements for AI servers. The role involves managing the NPI lifecycle, resolving technical issues, and supporting business development...
- ...Member Service Specialist II Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of "people helping people." We are committed to empowering our members...Full time
- ...Customer Engagement & Styling. Greet guests warmly and confidently, demonstrating strong product knowledge. Actively listen and ask insightful follow-up questions to understand customer needs. Provide styling advice, suggest add-ons, and create compl Sales Associate,...
Tapestry
Milpitas, CA18 hours ago $34.55 - $48.36 per hour
...High School or General Education Diploma (GED) CERTIFICATION & LICENSURE: CPTI-Certified Phlebotomy Technician I OR CPT II-Certified Phlebotomy Technician II TYPICAL EXPERIENCE: ~1 year recent relevant experience. SKILLS AND KNOWLEDGE: Knowledge...Full timeFixed term contractLocal areaShift workSutter Health
San Jose, CA3 days ago$18.45 - $20.4 per hour
...external theft. Adheres to established shoplifter guidelines and policies Provides timely, courteous and knowledgeable service to customers Promotes a culture of honesty and integrity; maintains confidentiality Observes, apprehends, and/or deters any acts of...Hourly payTemporary workLocal areaHome officeFlexible hoursTJX
San Jose, CA1 day ago$19.22 - $30.35 per hour
...Entails: The Hardware Support Technician II provides procurement, inventory management... ...management, distribution and logistics services for pre‑market consumer electronics across... ...guide how we work with each other and our customers. We foster an inclusive culture where...Hourly payFull timeTemporary workWork at officeFlexible hoursAstreya Partners
Mountain View, CA2 days ago- ...Were seeking a motivated Airport Customer Service Rep, where you will support returns and exchanges in a timely manner, respond to questions by phone, email, or in-person, and work with supervisors to meet daily goals. Additional duties include assist with packaging,...Weekly payFlexible hours
- ...Were looking for a Airport Customer Service Rep to adapt to shifting priorities and business needs, maintain accurate records and documentation, and coordinate tasks to ensure deadlines are met. Other duties include work collaboratively across teams and departments, gain...Weekly payFlexible hoursShift work
$27 per hour
...Join our team as a Airport Customer Service Rep, where you will learn company products and services to better assist others, coordinate with other departments when needed, and help organize and maintain a tidy workspace. Additional duties include manage simple records...Weekly payFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Rep II. Be the first to apply!
- online customer service assistant San Jose, CA
- customer service rep part time San Jose, CA
- customer support representative San Jose, CA
- client engagement specialist San Jose, CA
- spanish customer service representative San Jose, CA
- customer service account specialist San Jose, CA
- customer sales representative San Jose, CA
- benefits customer care representative San Jose, CA
- client service consultant San Jose, CA
- customer experience agent San Jose, CA