Customer Service Rep II
$20 - $25 per hourSnap-On Tools
Overview
Provide support to Snap-on Diagnostics Customers and Franchisees via outbound and inbound phone calls, e-mail, and other written correspondence. This support includes, but is not limited to technical troubleshooting, general product use/operation, up-selling/cross-selling, new product registration.
KEY ACCOUNTIBILITY
§ Ability to handle a high volume of calls in a quality manner
§ Converse with customers politely and attentively and to maintain a professional, helpful attitude at all times.
§ Assist customers with common technical questions. This will include basic and advanced software and hardware troubleshooting and operational questions
§ Ability to communicate effectively & positively via calls, potentially diffusing escalated situations as needed.
RESPONSIBILITIES
§ Provide immediate determination of customer needs. Resolve or route call appropriately.
§ Meet department call metrics and guidelines provided by Manager or Supervisor.
§ Demonstrate passionate customer care in all phases of job responsibilities
§ Attend 3rd party and internal training as required.
§ Collect and enter customer interaction data for each call in- customer management database.
§ Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes.
§ Participate in meetings as required.
PHYSICAL DEMANDS/WORK ENVIRONMENT
§ Fast paced Call Center environment.
** On Site Position
QUALIFICATIONS AND SKILLS
Education:
§ High School diploma or equivalent.
§ College degree or equivalent experience in the Automotive Industry preferred.
Years of Experience:
§ At least 1 year previous Customer Service experience preferred.
Other Requirements:
§ Automotive troubleshooting and hands-on repair experience preferred.
§ Must possess strong verbal and written communication skills and have a professional demeanor.
§ Ability to prioritize, organize and manage multiple tasks simultaneously with a high level of accuracy and be able to work under pressure
This position has an hourly rate between $20.00 - $25.00
“Actual compensation may vary based on experience and other factors"
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
$20 - $25 per hour
...Job Title Provide support to Snap-on Diagnostics Customers and Franchisees via outbound and inbound phone calls, e-mail, and other written... .... Years of Experience: At least 1 year previous Customer Service experience preferred. Other Requirements: Automotive troubleshooting...SuggestedHourly payImmediate startSnap-on
San Jose, CA2 days ago$23.41 - $29.22 per hour
...outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of...SuggestedTemporary workDal-Tile Distribution, Inc.
San Jose, CA1 day ago- ...Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers. Your Role at Dollar Tree: As a Customer...SuggestedContract workPart timeLocal area
Dollar Tree
Milpitas, CA1 day ago - ...authorization process Basic ICD9/10 and CPT code familiarity, expert knowledge on subset of our client therapy codes Superior customer service skills with outstanding communication skills to use with various stakeholders; physicians, sales representatives, payer...Suggested
$91.9k - $190.3k
...Position: Field Sales Representative II Job Description: RichardsonRFPD ( ,... ...sales team provide comprehensive support for customers’ go-to-market strategy, from prototype to... ...chain management and other value-added services. Requires experience interacting with...SuggestedHourly payFull timeTemporary workWork experience placementLocal areaRemote workWorldwideArrow ECS
San Jose, CA2 days ago$88.02k - $107.1k
...Public Information Representative I/II The Environmental Services Department (ESD) is currently recruiting to fill one (1) Public Information Representative... ...openness to other people's ideas and thoughts. Customer Service - Demonstrates ability to anticipate internal...Afternoon shift$24 - $28.1 per hour
...Account Coordinator II $24.00-$28.10 / hour Summary: Reporting to the Operations... ...to be onsite with a small to mid-sized customer. The Account Coordinator I systematizes commercial... .... Always provide exemplary customer service to all internal and external customer....- ...Membership Account Specialist II SEIU Local 521 was founded in 2007 when 5 local unions came together in the Bay Area, Central... ...improve the lives of our members. We represent over 50,000 public service workers in cities, counties, courts, schools, private non-profits...Full timeWork at officeLocal areaFlexible hours
$26 - $27 per hour
...1235 Salary Range: $26.00 - $27.00 Hourly The Financial Service Representative II is expected to support growth and retention efforts by acquiring... ...in related disciplines, including exposure to members/customer services cash handling, procedures, loans, primarily...Hourly payFull time$27.35 - $54.75 per hour
...software, vessel closure devices and peripheral stents. The Opportunity We are recruiting for an Administrative Assistant II to join our team in the Santa Clara, CA location. In this role, you will provide primary administrative and overall support and...Work at officeShift workAbbott
Santa Clara, CA13 hours ago$97.5k - $142k
Field Sales Representative II, Financial Services Location options: Sunnyvale, CA, USA; Atlanta, GA, USA; Los Angeles, CA, USA; San Diego, CA... ...building relationships with a wide range of internal teams and customer stakeholders. Experience managing the full sales cycle (e....$97.5k - $142k
...Field Sales Representative II, Financial Services Mid Experience driving progress, solving problems, and mentoring more junior team members... ...relationships with a wide range of internal teams and customer stakeholders. Experience managing the full sales cycle (e.g...$27.35 - $54.75 per hour
Job Opportunity Administrative Assistant II - Santa Clara, CA. In this role, you will provide primary administrative and overall support and coordination for the Abbott Vascular Divisional Vice President, Product Development. You will be responsible for completing special...Hourly pay- ...Job Title Provides prompt, efficient, and friendly service. Responsible for any combination of the following transactions: check cashing... ...processing; and foreign currency exchange. Refers cross-sales customers to appropriate salesperson. May also be responsible for...Night shift
- ...they will interact with colleagues from various departments, executive levels, and customers daily. IT Technician II Responsibilities Provide support of incoming requests to the service desk via telephone, email to ensure courteous, timely, and effective resolution of...Work experience placementWork at officeLocal areaRemote workFlexible hours
- ...professionals that are primarily within the organization to provide services to patients and their families; notifying the patients... ...directly related field. COMPANY: KAISER TITLE: Child Life Specialist II, Certified Per Diem LOCATION: Santa Clara, California...Daily paidLocal area
$19.45 per hour
...E Commerce Associate II Main Plant - San Jose, CA 95112 Overview Salary Range... ...reuse/recycling operation, and our Contract Services division, we help individuals overcome... ...Associate 1 as needed. Advanced data entry Customer service Major responsibilities...Hourly payFull timeContract workWork at officeLocal areaShift work$20.45 - $25.51 per hour
...sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will need someone responsible for providing...Temporary workWork at officeDal-Tile
San Jose, CA2 days ago- A leading healthcare provider is seeking a Child Life Specialist II to support children and families in a clinical setting. The role involves normalizing the environment for pediatric patients, engaging them in therapeutic play, and collaborating with healthcare teams...Daily paid
$75k - $120.75k
...hiring a Complaints Specialist II - Shockwave Medical to join... ...accurate filing. Communicate with customers and field representatives to... ...QMS requirements. Support service and repair events to assess complaint... ...feedback to customers and reps to ensure Shockwave Post...Local areaImmediate start$35 - $40 per hour
...Customer Service – Temporary Contract Location: Pleasanton, CA Hours: Monday through Friday, 8:00 AM to 5:00 PM (must be open to overtime) Pay: $35/hr to $40/hr Contract Duration: Approximately 3 months, with potential for temp-to-hire for the right candidate...Contract workTemporary workWork at officeMonday to FridayAviso
Milpitas, CA2 days ago$28.85 - $34.4 per hour
...licenses in CA, WA, NV). Phlebotomist II Float - San Jose, CA, Monday to Friday, 7... ..." off ~ FinFit financial coaching and services ~401(k) pre-tax and/or Roth IRA with... ...Service Center environment preferred. Customer service in a retail or service environment...Full timePart timeWork experience placementWork at officeMonday to FridayFlexible hoursShift workWeekend workQuest Diagnostics Incorporated
San Jose, CA1 day ago$26.35 - $31.4 per hour
...NHA licenses in CA, WA, NV). Phlebotomist II - San Jose, CA, Mon, Wed, Fri 7:00am-11:0... ...match up to 5% after 12 months of service Annual incentive plans Employee stock purchase... ...including sensitive information; accessing customer data or confidential information; and...Full timePart timeFlexible hoursQuest Diagnostics
San Jose, CA2 days ago$89.88k - $148.64k
...Summary Responsible for selling construction materials and services by establishing and maintaining effective relationships with potential... ...Proven ability to generate leads and close deals Strong customer service, public speaking and presentation skills Ability to...Contract workFor contractorsWork experience placementFor subcontractorImmediate startFlexible hours- Boston Scientific in Santa Clara is looking for a Cardiac Monitoring Technician II to interpret EKG data, assist in diagnosing patient conditions, and document actions taken. This is an onsite role, requiring presence in the local office five days a week. The ideal candidate...Work at officeLocal area
- ...Were looking for a Kelly Services Customer Service Rep to perform daily responsibilities with dedication. Ensure compliance with company and safety standards. Ensure compliance with company and safety standards. Perks include competitive pay, flexible schedules, hands-...Flexible hours
- ...Customer Service Rep San Jose, California, IS Foods Inc. Job Description Excellent customer service skills. The ability to work well under pressure. A sense of urgency to do your job well in a fast paced environment. Good teamwork skills. Ability...
$4,095 - $4,433 per month
...in supporting daily operations, student services, and departmental communications. Key... ...communication skills. Must possess excellent customer service and public relations skills... ...Classification: Administrative Support Assistant II Anticipated Hiring Range: $4,095/month...Work experience placementWork at officeImmediate startSan Jose State University
San Jose, CA4 days ago- ...Customer Service Rep Excellent customer service skills. The ability to work well under pressure. A sense of urgency to do your job well in a fast paced environment. Good teamwork skills. Ability to communicate with customers and employees in English (bilingual...
$27 per hour
...In this role, the Airport Customer Service Rep, where you will coordinate with other departments when needed, assist with packaging, labeling, and preparing items for delivery, and respond to questions by phone, email, or in-person. Additional duties include provide friendly...Weekly payFlexible hoursTradeJobsWorkforce
San Jose, CA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Rep II. Be the first to apply!
- insurance customer service advisor San Jose, CA
- customer service representative hiring San Jose, CA
- customer service representative data entry San Jose, CA
- customer associate San Jose, CA
- customer service representative 1st shift San Jose, CA
- customer retention representative San Jose, CA
- customer advisor San Jose, CA
- virtual customer service advisor San Jose, CA
- customer success associate San Jose, CA
- part time customer service representative work from home San Jose, CA