Business Systems Analyst - Public Sector IT

Senior Business Analyst – Agile & Process Improvement

Overview / Summary Working onsite in Lansing, MI, this role will serve as the liaison between IT and project stakeholders while providing facilitation, requirements elicitation, and process modeling support for ongoing enhancements and related work projects. The Business Analyst will also contribute to operational activities and support various work requests for within the Agency Services Business Analyst team.

Key Responsibilities

• Serve as the liaison between IT and project stakeholders

• Facilitate discussions and requirements elicitation activities

• Conduct business process review and process modeling

• Develop strategy and requirements for ongoing enhancements and related work projects

• Contribute to operational activities of the Business Analyst team

• Support Agency compliance with supporting company policies and practices

• Quickly gain understanding of applicable constraints and enablers to support project success

• Work collaboratively with senior management to determine strategy, develop road maps, and build consensus

• Support development of and compliance with statements of work and other work agreements/contracts

Required Qualifications

• Minimum of 7 years conducting business process review and requirements elicitation and documentation, including process modeling

• Minimum of 5 years developing and/or managing user stories on Agile development projects

• Minimum of 2 years working directly with senior management to facilitate discussions, determine strategy, develop road maps, and gain consensus to resolve opposing positions

• Minimum of 2 years supporting development of or compliance with statements of work and/or other work agreements/contracts

• Minimum of 2 years working on projects developing and/or implementing IT solutions for public use

• Minimum of 1 year working with programs governed by state and/or federal regulations

• Self-directed, well organized, and adaptable to changing needs and direction

• Strong relationship-building and customer service skills

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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