Customer Support Specialist (2nd Shift)

About Atrium:

What you do matters. Guided by our Applicant-Centric™ approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success.

Client Overview:

Our client is looking to add a Customer Support Specialist (2nd Shift) to their growing team. They are actively building out their people infrastructure and require a hands-on customer/client service leader who can help stabilize, scale, and elevate core customer service teams/ sales operations while supporting leadership through ongoing organizational growth and change.

Salary/Hourly Rate:

$18/hr - $20/hr

Position Overview:

In this role as the Customer Support Specialist (2nd Shift), you will serve as a key point of contact for customers, helping them navigate medication orders, answer questions, and resolve concerns with empathy and professionalism. The 2nd shift schedule is from 2 pm - 10 pm, with some Saturdays required.

Responsibilities of the Customer Support Specialist (2nd Shift):

• Provide exceptional customer support via phone, email, chat, and messaging platforms.
• Assist customers with orders, account questions, and issue resolution.
• Build strong relationships by delivering personalized service and support.
• Educate customers on available products and services.
• Maintain accurate records and stay informed on company offerings and updates.
• Identify trends in customer feedback and share insights with leadership.
• Meet performance goals while maintaining high quality and attention to detail.

Required Experience/Skills for the Customer Support Specialist (2nd Shift):

• 2+ years of experience in a customer-facing role.
• Strong written and verbal communication skills.
• Excellent spelling, grammar, and attention to detail.
• Strong problem-solving skills with a customer-first mindset.
• Comfortable working across multiple systems and technology platforms.
• A genuine passion for helping others and creating a positive customer experience.

Preferred Experience/Skills for the Customer Support Specialist (2nd Shift):

• Experience in customer service or client support roles.
• Previous healthcare, pharmacy, or medical experience is a plus.
• Familiarity with CRM tools.
• Experience in process improvement or recommending operational enhancements.
• Exposure to billing, payment processing, or contract administration.

Education Requirements:

• High school diploma or equivalent is required.
• Associate's degree or higher is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

• Apply now

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO