Contact Center Agent II
Presbyterian Medical Services
Job Description
JOB CATEGORY: CALL CENTER / ADMINISTRATION
POSITION SUMMARY: This position serves as a liaison between PMS and our current and potential health center customers. Performs a variety of duties including patient appointments. Under the direction of the Contact Center Manager, effectively solves customer issues, complaints and inquiries; keeps customer satisfaction at the core of every decision and behavior.
Qualifications
REQUIREMENTS
EDUCATION AND/OR EXPERIENCE:
- Must have a minimum of 90 days experience as a PMS Contact Center Agent I.
- High school diploma or general education degree (GED) required.
- One year customer service or call/contact center experience.
- Computer experience required; ability to work with Windows-based programs strongly preferred.
- Experience in medical billing preferred.
- Bilingual Spanish / English or Navajo / English preferred.
EOE/AA/M/F/SO/Vet/Disability
Vacancy posted 4 days ago
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