Programmer Analyst

Programmer Analyst

LITTLE ROCK, ARKANSAS

WEHCO Media, Inc. is a dynamic and innovative privately‑owned multimedia company with a rich history spanning from 1909. Our portfolio spans digital, print, and broadcast platforms across six states. We continue to grow and innovate in the ever‑evolving media landscape. The Programmer Analyst works directly with local and remote end users to diagnose and resolve a wide variety of software issues in a fast‑paced environment, working on site in Little Rock. The role is part of a team responsible for technologies used by the company, including newspaper advertising, circulation, call management, and process‑automated systems. We are seeking individuals with strong technical skills who are committed to providing excellent customer service through prompt problem resolution, clear communication, and thorough documentation. Key Responsibilities Administration and end‑user support of newspaper advertising, circulation, and call management systems. Create and maintain workflows in a process‑automated system involving multiple platforms. Respond to inbound calls, emails, and support tickets from users regarding issues on multiple systems. Provide daily support to local users and outlying sites. Track reported issues and document status until completion. Maintain good attendance. Assist with multiple special projects and ad‑hoc requests. Perform other duties as assigned. Qualifications Knowledge of, or ability to learn, newspaper advertising and circulation system software. Knowledge of Progress database is a plus. Knowledge of RedHat9 is a plus. MicrosoftSQL and/or Oracle background is a plus. Knowledge of, or ability to learn, call management system software, including IVR Management. Knowledge of, or ability to learn, process‑automated system software. Knowledge of MS Office products and/or Google applications. Knowledge of, or ability to learn, Microsoft Windows desktop. Excellent verbal and written communication skills. Ability to read and follow written instructions and manuals, working to completion. Ability to take notes and use those notes for future tasks. Ability to problem‑solve and quickly troubleshoot complex issues. Ability to work both individually and in group situations on tasks. Ability to understand verbal instructions and work to completion. Ability to get along well with others in a stressful environment. Ability to follow company policies and procedures. Ability to travel to satellite offices as required. Ability to multitask in a fast‑paced environment with changing priorities. College degree in Information Technology and two years of experience in an IT role preferred. Candidate must pass drug screening and background checks. Benefits We offer a comprehensive benefits package that includes paid vacation, holidays, sick leave, personal days, and parental leave. Benefits also include extensive health, dental, vision, and other insurance coverage, long‑term disability and retirement plans, and an Employee Assistance Program providing additional support when needed. We encourage you to apply. Join us at WEHCO Media, Inc., and become part of our tradition of excellence. Equal Opportunity Employer WEHCO Media, Inc. is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, disability, age 40 or older, or genetic information, including family medical history or any other legally protected class or status. Application Please submit your resume to View email address on click.appcast.io . #J-18808-Ljbffr WEHCO Media