Vendor Communications Specialist

The Vendor Communications Specialist is the frontline point of contact for all vendor‑related inquiries, with a primary focus on managing high‑volume phone and email communication regarding order status. This role ensures that suppliers receive clear, timely updates and that internal teams stay informed about any changes that may impact production flow. The specialist monitors open orders, follows up on delays, clarifies requirements, and maintains accurate documentation of every interaction. Success in this position comes from strong communication skills, steady attention to detail, and the ability to keep information moving smoothly between vendors and operations in a fast‑paced manufacturing environment. Qualifications 2+ years of experience in customer support, call center, or customer‑focused role Experience with managing customer order status Ability to manage a high‑volume email inbox Experience with MRP, CRM, or ERP systems Responsibilities Manage a shared email inbox daily and respond to customer and vendor inquiries within established time frames. Support and maintain relationships with approximately 25–50 vendors, ensuring clear communication and timely follow‑up. Review the MRP system to ensure customer order due dates align with required delivery dates and production capacity. Verify customer purchase orders against internal work orders to confirm the company can comply with process requirements. Ensure all process requirements are correctly flowed down from customer purchase orders to internal work orders. Provide continuous updates to customers on the status of their orders within the allotted four‑hour response time. Communicate with customers to obtain additional blueprints, drawings, or other documentation required for processing orders. Coordinate with production teams to obtain estimated completion dates (ECDs) for orders and relay this information to customers and vendors. Prepare orders in ship‑out or other designated areas as needed to support on‑time delivery. Develop daily reports on order status and communicate key updates and priorities to production. Collaborate regularly with production floor personnel and supervisors to resolve issues and keep orders on schedule. Perform data entry and maintain accurate records in ticketing systems, spreadsheets, and other administrative tools. Utilize Microsoft Office and other software tools to track orders, generate reports, and support operational workflows. Job Type & Location Contract to Hire position based out of Seattle, WA 98108. Pay and Benefits The pay range for this position is $28.00 - $32.00/hr. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type Fully onsite position in Seattle, WA 98108. Application Deadline This position is anticipated to close on Jul 6, 2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Aston Carter