Field Service Technician I

Job Description

Job Description

Description:

Who we are:

Aerzen USA Corp. is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries, including; Wastewater, Cement, Biogas, Pharmaceutical and Food, among many others. We are One Team, and we Empower our team members to be both Inquisitive and Evolutionary. 

What we offer: 

Aerzen USA offers a competitive salary; generous health benefits (to include 96% company-paid benefit plans) with company HSA contribution; a 401(k) with company match; a tuition reimbursement program; and a profit share bonus package; along with the opportunity to work with a dynamic group of professionals. 

What You’ll Do:  

As a Field Service Technician, you will perform and carry out all tasks related to installing, assembling, servicing, and repairing Aerzen products. You are also responsible for providing customers with prompt, professional and high-quality service. Work is performed at our location and/or at our customer’s location. Services provided may be scheduled or on-demand. Overnight travel on short notice is often required.

100% travel, often four nights away weekly, on a continuous basis.

Performs startups, equipment inspections, troubleshooting, repairs and/or preventive maintenance service on all Aerzen Products at customer sites; Represent Aerzen in professional and courteous manner following all Aerzen and customer safety requirements.

Installing, configuring, calibrating and maintaining control, measurement and indicating instrumentation (pneumatic, analog & digital); Installing and terminating electrical, pneumatic and fluid connections; Understand controls narratives and analyze/troubleshoot process application related issues.

Analyzing and correcting communication issues; Properly address TCP/IP networks and RS-485 communications.

Perform repairs and assembly on Aerzen Products; Disassemble; assess damage and evaluate failures on machines; diagnose problems with Aerzen machines by evaluating material condition and asking the customer questions; demonstrates the ability to offer machine-based recommendations; can identify the root cause of a machine failure; Utilize defined procedures and a standard rebuild kit.

Read, understand and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly and repairs on Aerzen Products.

Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service call and at completion. 

Assist engineering in plant design, modifications and hazard analysis.

Complete written repair reports to document cause of failure, description of work performed, materials consumed, condition of equipment as received and as returned to the customer.

Conduct customer training on Aerzen Products when onsite.

Education Requirements: High School Diploma or associate degree (2 years schooling) in electronics technology, or associated field. 5+ years of field experience will also be considered in lieu of degree. 

Experience: Over 4 years of Field Service and Repair experience.

Skills & Other Requirements: 

Ability to read and interpret diagrams (dimensions, assembly, electrical)

Proper use of micrometer, dial indicator, feeler gauges and coordinate measuring tools

Ability to regularly use a forklift, ladder, hand tools, power tools, welding, calibrated measurement devices, hydraulic equipment is a must.

Clean Driving Record

Who We Are:

Aerzen USA was founded in 1983 and is a wholly owned subsidiary of Aerzener Maschinenfabrik GmbH, a recognized world leader in the production of rotary positive displacement machines since 1868. Aerzen USA is headquartered in Coatesville, PA, with multiple offices and service centers throughout the United States. Aerzen USA designs and manufactures positive displacement blowers, hybrid blowers, screw compressors, and high-speed turbo blowers with installations around the world. The company specializes in wastewater treatment aeration, pneumatic conveying of bulk materials, and process gas conveying with high-efficiency equipment and world-class product service and support.

For more information visit our website at:

Aerzen USA Corp is an equal opportunity employer and selects employees on the basis of skills and experience. Aerzen USA ensures that all persons are entitled to equal employment opportunity without regard to race, color, gender, gender identity, sexual orientation, pregnancy, age, national origin, religion, marital status, ancestry, disability, veteran’s status, and any other characteristic protected under applicable federal, state, or local laws. All employment decisions and actions are based on merit and made without regard to any characteristic protected by state, federal or local law. 

All offers of employment at Aerzen USA Corp are contingent upon clear results of a thorough background check. In compliance with the Drug-Free Workplace Act of 1988, Aerzen USA Corp has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug misuse poses a threat to the health and safety of Aerzen employees and to the security of the company's equipment and facilities. For these reasons, Aerzen USA Corp is committed to the elimination of drug and alcohol use and misuse in the workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including termination of employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.