SVP National Closing Manager

The client is seeking an SVP/National Closing Manager to direct the loan closing process and ensure high-quality customer service and timely closings. The role requires close collaboration with senior lenders, underwriters, borrowers, borrower’s counsel, the bank’s counsel, and SBA closing and compliance management. The manager will supervise the Regional Closing Department Managers responsible for ordering, reviewing, and negotiating loan documents, and for perfecting the bank’s interest from approval through funding. Key responsibilities include coordinating day-to-day closing operations by organizing workflow, monitoring assignments, and managing volumes and workload to meet expectations of the client and business partners. The manager will lead and control the closing function across multiple sites in multiple states, help develop consistent department policies and procedures with state-specific adjustments, and ensure loan closing staff perform thorough due diligence while maintaining the integrity and accuracy of loan documentation and data. The role also includes strategic planning for pipeline management systems, file review, and quality control, as well as streamlining aspects of the closing process for SBA loans (and USDA loans) and facilitating cross-functional communication. The manager will serve as the first escalation point to resolve questions among team members, other bank departments, and third-party vendors. Responsibilities further include reviewing quality control on files submitted by regional managers, conducting internal audit and quality reviews (including general ledger and system reconciliations, loan data integrity, and adherence to audit controls, as well as collateral processing and exception follow-up), and maintaining working knowledge of applicable policies and regulations such as the Bank Secrecy Act and relevant banking regulations. The position involves interviewing, hiring, and training staff, planning and directing work, coaching and mentoring others as a subject matter expert, and completing required compliance training; it is also expected that the candidate will be willing to participate in at least one CRA-related event and have strong computer skills. Confidential