Product Manager

About Bitfocus

At Bitfocus, our mission is simple but ambitious: help end homelessness. We build and support Clarity Human Services, the technology that powers communities across the country in connecting people experiencing homelessness with the resources they need.

We lead with care, innovate with insider knowledge, and believe deeply in the power of community. We know strong candidates don't always look the same on paper, so if you're excited about this role, we'd love to hear from you. People with lived experience of homelessness are strongly encouraged to apply.

About the role

Your work decides what gets built next in the software that homelessness response systems rely on every day. You'll turn what communities need into clear requirements and thoughtful designs, so Engineering can build with confidence and the right features reach the people doing this work. As you grow, you'll take on larger features and a wider share of the product, with a defined career path to help you get there.

About the Product team

The Product team defines, documents, and designs the features that Engineering builds into Clarity Human Services and our data products. We work closely with Engineering, customer-facing teams, and the communities we serve.

• Solutions analysis and business process mapping

• Technical writing: requirements, specifications, and process documentation

• User experience design: workflows, wireframes, and prototypes

• Usability testing and customer feedback

• HMIS data standards and interoperability

• Cross-team prioritization and planning with Engineering

What you'll do

• Shape the product. Define, prioritize, and drive enhancements based on user needs, market trends, and what the system can do today.

• Write requirements Engineering can build from. Produce clear, structured requirements and specifications, supported by flowcharts and basic UML diagrams where they help, and keep them current as requirements and project goals change.

• Design with users in mind. Create and refine user workflows, wireframes, and prototypes, then test them before they reach development.

• Listen to customers. Take part in customer onboarding, usability testing, user interviews, and our Feature Focus Q&A rotation, and turn what you hear into product decisions.

• Partner across teams. Work with Engineering, customer-facing teams, and senior stakeholders to align on priorities, adjusting how you explain complex topics to each audience.

• Keep the backlog ready. Get documentation and design done ahead of engineering capacity so the teams you support always have meaningful work queued.

• Spot risks early. Identify gaps, dependencies, and unclear requirements before they slow a release, and use data and stakeholder input to make the call on what to do about them.

• Work with modern tools. Use Jira, Confluence, Figma, and similar tools to track, document, and design your work.

You'll know you're succeeding when...

• Within your first 90 days, small and medium features reach Engineering ready to build, and large features do with support. You can explain Clarity and HUD data standards in your own words.

• Engineering accepts your documents without rework and builds without repeated clarification, and you deliver against agreed timelines, raising risks before they affect release plans.

• By month 6, large features go from idea to ready for Engineering on your own, and you're taking part in Feature Focus Q&A, customer onboarding, and usability testing.

• Customer and usability feedback is documented, reflected in design changes before release, and traceable to the enhancements you prioritize.

• Stakeholders across Product, Engineering, and customer-facing teams can explain current priorities and the reasoning behind them.

• By month 12, you're carrying a full product manager workload across all engineering teams, and each team's backlog stays stocked with ready work.

What you bring

• Product or analysis experience. At least 3 years in product management, business analysis, or a related role.

• Requirements writing. Experience documenting software requirements and producing structured technical documentation.

• Sound judgment. You find creative and effective solutions to complex problems with minimal direction, weigh competing priorities, raise risks early, and explain what comes first and why.

• User-centered design instincts. You apply UX principles and user personas and can design basic user flows and prototypes.

• Clear communication and teamwork. You explain complex concepts to technical and non-technical audiences, share context early, work well asynchronously, build working relationships, and welcome feedback.

• Integrity and discretion. You handle sensitive customer and community information with care, keep your commitments, and are honest about what you don't know or got wrong.

• Technical curiosity. You're eager to explore and evaluate emerging technologies and modern software tools, including AI tools, and you can recommend where they apply to product work.

Nice to have

• Experience with social services software, particularly Clarity Human Services or similar HMIS platforms.

• An understanding of homeless response systems, HMIS functions, and industry regulations.

• Familiarity with API design, data integrations, and interoperability standards, such as RESTful APIs and data exchange protocols.

• Experience with cloud data platforms, such as Snowflake.

• Experience with data analytics or visualization tools, such as Looker or Tableau.

• A bachelor's degree in business, information systems, human services, or a related field, or equivalent professional experience.

• Knowledge of the pain points and trends in human services.

Why Bitfocus

We invest in your health, growth, and life outside of work:

• Exceptional culture, real mission. Join a team that leads with care and is genuinely committed to getting this work right.

• Comprehensive healthcare. 100% employer-paid medical, dental, and vision coverage for employees, including free virtual medical and mental health visits through Healthiest You regardless of plan enrollment.

• Mental health support. A confidential Employee Assistance Program plus in-network therapy options.

• Generous parental leave. 12 weeks paid, for growing families.

• Real time to recharge. Three weeks paid vacation, two paid volunteer days, and a paid R&R Week at year-end.

• Retirement match. 401(k) with a 4% company match.

• Remote-life stipends. Monthly internet and home office stipends to help you do your best work from wherever you are.

• Wellness programming. Year-round physical, emotional, financial, and social wellness resources through our EmpowerLinc program.

• A path forward. Defined career growth plans for every role.

• Optional extras. Voluntary pet and legal insurance.

Compensation

We're committed to competitive, equitable pay. Compensation bands reflect market data for comparable roles in and adjacent to the HMIS industry, adjusted for the specialized nature of our work. Where you land depends on your experience, skills, and the complexity you bring to the role. Compensation is not location-based.

The targeted compensation range for this role is $64,000-$125,000 , which includes variable compensation (bonus)