Customer Service Representative

Job Description

Job Description

Description

**These roles should be described as an open-ended contract with the ability to go direct when the headcount approvals are there for full-time. Typically, that has been around the 6 month mark but that can be fluid. The pay rate increase will be at 6 months as long as they are a candidate the client is interested in converting at some point!*

TEKsystems is proud to partner with a locally owned, community-focused organization in search of Customer Service Representatives to join their diverse and inclusive team. This is a fantastic opportunity to work with a company that supports some of the nation’s most recognized brands, including Lowe’s, Amazon, Target, and Walmart.

What You Will Do:

Responsible for handling work ticket orders for their national accounts received electronically or by phone, a lot of the calls can be outbound in nature.

Qualifying/verifying customer requests.

Checking technicians in and out, and booking/dispatching purchase orders to subcontractors or divisions in a timely manner.

Effectively managing Customer Requests for service by ensuring prompt, knowledgeable service to the customers’ satisfaction.

Other duties as assigned

Skills

Customer service, Customer support, Call center

Top Skills Details

Customer service,Customer support

Additional Skills & Qualifications

This role will have to handle different computer systems so it is very important to bring in computer-savvy folks. Attention to detail and ability to handle fast paced environment.

SHIFT DETAILS

TUESDAY - SATURDAY 1:00PM - 10:00PM

SUNDAY - THURSDAY 1:00PM - 10:00PM

FRIDAY - MONDAY 11:00AM - 10:00PM

Training hours for first 2 weeks: First day will be 8:30 PM-4, and the rest of training (4-6 weeks) will be 7:30-4 PM. Classroom training for the first 2 weeks, followed by floor shadowing and training. IF they need to be on their regular shift, they can move after the first 2 weeks of classroom training.

Job Type & Location

This is a Contract to Hire position based out of Olathe, KS.

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Olathe,KS.

This position is anticipated to close on Jul 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.