IT Sr. Manager, Product Management - Patient Experience

IT Senior Manager, Product Management – Patient Experience Location: Titusville, New Jersey, United States Job Category People Leader Job Function Technology Product & Platform Management Job Sub Function Technical Product Management The IT Sr. Manager, Product Management – Patient Experience is responsible for leading the strategy, development, and ongoing management of CRM and digital capabilities that enable seamless, patient-centered experiences across Patient Support Programs. This role owns the evolution and operational performance of core Patient Experience platforms (e.g., Janssen CarePath), ensuring solutions are scalable, compliant, and aligned with business priorities. As a key partner to business and technology stakeholders, this role translates patient, provider, and operational needs into high-impact digital solutions that improve access, engagement, and outcomes across the patient journey. Key Responsibilities Patient-Centered Product Strategy & Roadmap Define and communicate a compelling technical product vision focused on improving patient experience and engagement Develop and manage technical roadmaps that translate feedback, research, and business objectives into actionable plans and measurable outcomes Product Leadership & Platform Ownership Oversee the full lifecycle of technical product capabilities, from ideation through continuous improvement Own the current Patient Experience platform (e.g., Janssen CarePath), ensuring ongoing enhancements, stability, scalability, and alignment to future-state digital strategy Establish and govern the change request (CR) intake, prioritization, and delivery process, ensuring alignment with business priorities, patient impact, and enterprise standards Identify and drive opportunities to streamline care pathways, improve communication, and reduce friction across the patient journey Stakeholder Collaboration Partner closely with PECS Business Product Owners (BPOs) to co-create solutions that address unmet patient and provider needs while aligning to strategic priorities and compliance requirements Collaborate across cross-functional technology teams (e.g., TPOs, TPMs, Engineering, QA) to ensure alignment and successful delivery Delivery & Compliance Lead Agile product execution, including backlog management, feature prioritization, sprint planning, and delivery ceremonies Ensure timely, high-quality releases that meet enterprise standards and business expectations Uphold privacy and regulatory standards, including HIPAA and other patient data compliance requirements Value Measurement & Continuous Improvement Monitor Agile delivery metrics (e.g., velocity, predictability, backlog health, and quality) to drive transparency and execution discipline Use data-driven insights—including delivery metrics, defect trends, and customer feedback—to continuously improve product quality, release performance, and team effectiveness Vendor & Partnership Management Build and manage strategic relationships with technology vendors and partners to maximize platform value, service quality, and delivery performance Culture & Change Leadership Foster a culture of empathy, equity, and inclusion across teams focused on patient experience Promote collaboration, accountability, and continuous learning to enable high-performing teams and sustained innovation Qualifications Required Bachelor’s degree in a technical, healthcare, or business discipline required; advanced degree preferred 6+ years of experience in product management, with a strong emphasis on patient experience, healthcare, or digital platforms Proven experience developing, launching, and iterating digital solutions, including familiarity with journey mapping, UX design, data analytics, and technology implementation Experience with cloud-based solutions supporting Patient Support Programs, call center technologies, patient or field CRM platforms Experience working in regulated healthcare environments with a strong understanding of HIPAA and patient data privacy requirements Exceptional stakeholder management and executive communication skills, with the ability to translate complex technical concepts into actionable business outcomes Preferred Exposure to pharmacy systems, EHRs, practice management, medical billing, or e-prescribing ecosystems Experience leading change management and adoption programs within digital or data transformation initiatives Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Compensation Anticipated base pay range for this position: $122,000.00 - $212,750.00. Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Benefits Vacation – 120 hours per calendar year Sick time – 40 hours per calendar year; for employees who reside in the State of Colorado – 48 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year Holiday pay, including Floating Holidays – 13 days per calendar year Work, Personal and Family Time – up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52-week rolling period Volunteer Leave – 32 hours per calendar year Military Spouse Time-Off – 80 hours per calendar year #J-18808-Ljbffr Johnson & Johnson Innovative Medicine