Customer Service Representative

Customer Service RepresentativeWe are looking to hire a full-time Customer Service Representative to our team at the Northshore Office.Our passion is to inspire, protect and restore our customers' dreams — and if you have a passion for customer care and a flair for understanding the needs and motivations of people, we want you on our team! As our customer loyalty specialist, you'll work to inspire customer loyalty and significantly enhance the overall American Family customer experience.Farm Bureau Insurance - Northshore Agency is currently looking for a talented, caring individual to join their agency team where you'll play an important role in the operation of the agency. In partnership with the agency owner, you'll set strategy and initiate best practices for customer contact and then using your analytical skills, monitor and measure the overall effectiveness of agency loyalty initiatives and customer satisfaction efforts — with the ultimate goal of continuously strengthening and enhancing customer relationships.1. Excellent computer and technology skills.2. Excellent people and communication skills.3. Be dependable and trustworthy.4. Must be willing to obtain their insurance license.