Field Service Technician (Chicago, IL)

Field Service Technician (Chicago, IL)

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

The Field Service Flight Technician reports to the ART Regional Manager and is responsible for the installation, testing, and servicing of AssetWatch Condition Based Monitoring solutions at client sites based on defined specifications. This position requires short notice travel to deal with emergency jobs, customer issues, and last-minute changes.

What You'll Do:

• Physical ability to work in confined industrial environments; wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, protective clothing, and footwear.
• Ability to travel up to 100% of the time, often on short notice.
• Requires overnight and air travel.
• Occasional weekends and off hours required.
• Develops a cohesive knowledge of company products and overall ability to adapt them in varying customer environments.
• Ensures that all installed Vero product solutions are properly reviewed with assistance of the field coordination team.
• Provide on-site technical support for the industrial and manufacturing customer base to ensure complete customer satisfaction.
• Effectively troubleshoot and repair product installation when communication issues are needed.
• Communicate and maintain installation and field service records.
• Manage and maintain service tools and inventory to ensure accountability of assigned company assets.
• Interact with customers in a friendly and professional manner and consistently represent the company image and brand in a positive and professional manner.
• Communicates and interacts well with all customer personnel to gain their confidence and cooperation.
• Support product development team in evaluation and testing of existing and new product development.
• Maintain expense account and submit accurate records weekly.
• Work autonomously with minimal supervision.
• Provide customers with professional and courteous service, accurate information, continuous communication, and the ability to address their expectations in an appropriate manner.
• Ability to multi-task, prioritize and manage time effectively.
• Strong collaborator who can build trust and contribute to the success of the team.
• Ability to synthesize the vision of the CEO and senior leadership team and translate it into day-to-day tactical support of the organization.
• Must embrace a culture of accountability.
• Always behave ethically, act fairly, and take responsibility for accomplishing work goals.

Who You Are:

• 3+ years of experience in the field service industry desired.
• Experience with travel-related work.
• Experience with hand tools, air tools and large specialized tools specific to the job/project.
• General knowledge of industrial manufacturing equipment
• General knowledge of industrial electronic systems including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.
• Familiarity with industrial networking equipment and protocols.
• Familiarity with vibration analysis and environmental test including vibration and shock is preferred but not required.
• Familiarity with preventive and predictive maintenance, commissioning new systems and repair of associated equipment is preferred but not required.
• OSHA 10, prefer OSHA 30 certification - can be educated upon hiring.
• Fluency in English; other languages are a plus.
• Legally authorized to work in the USA, without sponsorship.

What We Offer:

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

• Competitive compensation package including stock options
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Opportunity to make a real impact every day
• Work with a dynamic and growing team
• Unlimited PTO

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.