Associate Market General Manager

Position Summary The Associate Market General Manager directs and administers the day-to-day operations of multiple medical centers, ensuring the overall performance of operational, economic, and people-related center‑level goals. The incumbent partners closely with clinical leadership to meet patient care, service, and clinical metrics, and is responsible for owning the profit and loss budget at each center. Responsibilities Owns and operates an average annual budget of over $50M for multiple medical centers, staffing up to 150 employees and servicing up to 10,000 patients per year. Designs, develops, and implements ongoing strategies for operational excellence and growth within the centers. Ensures all goals are met/exceeded regarding the overall patient experience and operational outcomes. Partners with market leaders to execute business plans and meet growth and financial objectives. Provides training and development for Center leaders, coaching them for future upward mobility. Collaborates with the Regional President to manage high‑quality, cost‑effective, VIP service for clinical outcomes. Manages key operational outcomes to ensure customer, provider, and regulatory expectations are met/exceeded. Coordinates and interfaces with Centers of Excellence (COEs) to ensure appropriate resources are available. Communicates clear understanding and ownership of key scorecard measurements and quality initiatives. Mentors, coaches, and develops operations teams in the market. Grows the team to match business needs. Handles escalated issues and determines proper resolution, aiding in customer resolution responses. Leads growth strategy for each center around disenrollment. Works comfortably with financial statements and concepts in a service organization. Monitors office communication and performance to ensure efficient, accurate, and customer‑focused operations across front desk, referrals, and care teams. Collaborates with center leaders to conduct performance evaluations and necessary disciplinary actions. Monitors patient flow and wait times to ensure proper throughput from check‑in through appointment to check‑out. Ensures accuracy of all incoming and outgoing information, including supplies, invoices, billing requests, and patient records. Develops strategies to increase and retain membership. Applies a bias toward frugality and creativity when solving operational challenges. Demonstrates business acumen to understand and influence strategic business planning. Maintains awareness of the competitive healthcare environment and drives retention and service excellence. Works with clinical providers to schedule meetings with patients and/or write letters as needed. Reviews reports to ensure target metrics are achieved and processes are followed. Conducts walk‑throughs of the Centers to ensure a clean and safe environment, including spot checks of back office inventory. Performs other duties as assigned and modified at manager’s discretion. Knowledge, Skills, and Abilities Highly developed business acumen and relationship‑management skills. Advanced knowledge of business and management principles for strategic planning, resource allocation, modeling, and operations. Experience managing an entity with annual revenue equal to or exceeding $40M. Superior knowledge of customer service principles and quality standards. Knowledge of regulatory requirements governing clinic activities. Exceptional record in driving revenue growth and controlling expenses. Skilled in negotiating and influencing executives and leaders on transformational change. Exceptional written and verbal communication skills. Exceptional organizational and management skills, handling multiple projects simultaneously. Strong understanding of business controls and operations. High emotional intelligence, integrity, and focused work ethic. Passionate about serving others with VIP experiences. Self‑starter with creative thinking and effective teamwork. Proficient in Microsoft Office Suite and other related software. Willingness to travel locally, regionally, and nationwide up to 50% of the time. Fluency in spoken and written English. Ability to exercise independent judgment. Education and Experience Criteria Bachelor’s degree in business, healthcare, public administration, finance, economics, or a related field. Preferred MBA or master’s degree in healthcare or public administration. Minimum of 5 years of healthcare administration, budget management, finance or closely related industry experience. Minimum of 2 years direct management/leadership experience within a customer/client service environment. Experience managing a diverse group of functional area professionals is strongly preferred. Experience overseeing a multi‑million‑dollar P&L account is highly desired. Pay Range Salary: $166,652 - $238,075. Final compensation will depend on experience, education, geographic location, and other factors. Eligibility for bonuses or commissions may apply. Employee Benefits Employee benefits information: #J-18808-Ljbffr ChenMed LLC