Host

Job Description

Job Description

Position Purpose & Summary

To greet and seat guests in the Dining Room in a prompt and courteous manner. To provide support to restaurant in order to ensure quality guest experience.

Essential Functions:

• Maintain work schedule as assigned and communicate any necessary scheduling requirement to management in advance of schedule release.
• Complete required and suggested training to achieve maximum knowledge.
• Input all reservation information thoroughly this includes first and last name, telephone number.
• Tag all reservations appropriately as member, hotel guest or public guest.
• Required to look at all upcoming reservations for any special notes or needs, including large parties where tables will need to be combined.
• Give eye contact at 10 feet and greet and welcome all guests to the restaurant as soon as they walk withing 5 feet with a warm and friendly greeting.
• Ascertains the member/guests' dining needs by asking questions and listening to guests.
• Ask questions to inquire about special occasions, dietary restrictions, and allergies.
• Acknowledge any special occasions.
• Seats guests using our standards and manages open table keeping all information up to date.
• Print and deliver every reservation slip to the assigned server.
• Monitor's restaurant activity to determine seating and dining flow.
• Monitor open dining sections for empty and cleaned tables.
• Quote appropriate wait times adding guests to wait list and seating them as soon as possible.
• Answer the telephone with appropriate greeting capturing all information accurately, including food orders when necessary.
• Responds to guest inquires and requests in a timely, friendly, and efficient manner.
• Maintain a clean and orderly area.
• Disinfects all menus that have been presented to guests.
• Complete opening and closing side work.
• Be prepared to speak about the offering of the entire Resort and Spa including services offered and hours of operation.
• Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Completes additional training as needed.
• Performs deep cleaning and organizing as assigned.
• Assists with the functions of other positions within the restaurant and across the resort as needed.
• Maintains proper functioning and cleaning of equipment used in dining room.
• Alerts management of any issue that has occurred with the reservations.
• Understand functions of departments across resort property.
• Articulates location of departments and services when required.
• Ability to work flexible schedule including required shifts on weekends, holidays and as business requires,
• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.

• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

1. Minimum Knowledge & Skills:

• Customer Service
• Resolving conflict
• Teamwork
• Thoroughness
• Professionalism

1. Formal Education and Job-Related Experience: Prior restaurant or hotel experience preferred.

1. License, Registration, and/or Certification Required: Basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position).

External and Internal Personal Contact:

1. Communications:
• Dail y – Verbal and Written
• Weekly – Emailed Schedule
• Occasionally – Participate in one-on-one coaching sessions.

1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

YES

NO

Valid Driver's License

X

CPR Certification

X

Food Protection Manager Certification

X

Food Handler Certification

X

Alcohol Server/Seller Certification

X

Position Analysis/Specifications:

N/A

(Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

X

Standing

X

Walking

X

Bending Over

X

Crawling

X

Reaching

X

Crouching

X

Kneeling

X

Balancing

X

Pushing / Pulling

X

Lifting / Carrying:

10 lbs. or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X