Delivery Manager

Role Description

The Delivery Manager is a core leadership position within BRIGHTSCOUT's Delivery function. You own the end-to-end delivery function: ensuring every customer project ships on time, within scope, and at the quality standard the agency is known for. This is not a pure PM role. It sits at the intersection of delivery governance, people leadership, and cross-functional execution. You will lead and grow the Project Management team, hold the bar on operational standards, and be the person who brings clarity when things get complex.

Responsibilities

• Delivery Leadership
  • Own the Delivery function and set the standard for quality, consistency, and customer experience across all accounts.
  • Maintain hands-on, real-time visibility on the health of every active project: timeline, scope, budget, and risk.
  • Define and own delivery KPIs, and hold the team accountable to them.
  • Own and continuously improve the delivery tooling and systems: project management tools, project wikis, roadmapping, and status reporting.
  • Lead, develop, and coach the Project Management team through 1:1s, performance reviews, and growth planning.
  • Own PM onboarding and keep delivery rituals and alignment routines consistent across the team.
  • Hold PMs to structured, proactive communication with customers and internal teams.
  • Act as the default coverage when a PM is out, stepping in to keep their projects moving.
• Delivery Excellence
  • Co-own the BRIGHTSCOUT Delivery Playbook with the discipline leads and keep it current.
  • Audit delivery practices regularly across engagements.
  • Define and enforce change-control protocols and SOW guardrails.
  • Partner with Operations and the production leads (Creative and Engineering) on scope validation, feasibility, and team composition before kickoff.
  • Assess the delivery impact of any in-flight scope or change request together with the Creative and Engineering leads.
  • Act as the escalation point for delivery-level issues raised by PMs, and drive risk mitigation.

Qualifications

• 7+ years in delivery, project management, or cross-functional leadership within digital, creative, or product-driven environments.
• Proven track record leading PM teams and managing complex, multi-account customer portfolios.
• Strong command of delivery methodologies: Agile, Scrum, and Waterfall, among others.
• Exceptional communication, stakeholder management, and conflict-resolution skills.
• Comfortable operating within a transitional structure and building from the ground up.
• High operational discipline, strong emotional intelligence, and sound decision-making under pressure.
• Strong availability and responsiveness during core agency hours, with reliable overlap across the team's working day.

Benefits

• Unlimited PTO: Enjoy a truly flexible work-life balance with our unlimited paid time off policy.
• Remote Work: Work from anywhere! We embrace remote work, giving you the freedom to choose your ideal work environment.
• Flexible Schedule Tied To Project Needs: Our flexible schedules, aligned with project milestones, allow you to manage your time effectively.
• Salary in USD: Receive competitive compensation in USD.

Interview Process

• Resume Review.
• Screening Interview by Talent Team.
• Interview w/ Hiring Manager and Senior Team Member.
• Interview w/ Management and Senior Team Member.
• Paid Assessment/Technical Challenge.
• Final Selection and Offer.