Senior Network Voice Engineer

Senior Network Voice EngineerWe are seeking a Senior Network Voice Engineer to provide advanced engineering and operational support for enterprise Cisco Collaboration and Microsoft Teams Voice environments. The role focuses on enterprise voice architecture, PSTN connectivity, call routing, troubleshooting, performance monitoring, and service restoration.Roles & ResponsibilitiesProvide advanced engineering and operational support for Cisco Collaboration and Microsoft Teams Voice solutions.Configure, manage, and troubleshoot Microsoft Teams Phone, including routing and connectivity.Administer and troubleshoot Cisco CUCM and Cisco CUBE environments.Support SIP, SBC, PSTN, Direct Routing, Operator Connect, and Teams Calling Plans.Configure and troubleshoot voice routing, dial plans, number normalization, and calling policies.Diagnose call-quality, connectivity, signaling, media, and network-related issues.Monitor voice-service availability and performance and support service restoration.Use PowerShell for administration, troubleshooting, reporting, and operational activities.Collaborate with network, security, carrier, telecom, and application teams.Support incident, problem, and change management activities.Essential SkillsMicrosoft Teams Phone / Teams Voice.Cisco Collaboration, Cisco CUCM, and Cisco CUBE.SIP and SBC technologies.PSTN connectivity.Microsoft Teams Direct Routing, Operator Connect, and Teams Calling Plans.Voice routing, dial plans, and number normalization.QoS and enterprise network/voice troubleshooting.PowerShell scripting.Voice monitoring and performance analysis.Desirable SkillsCisco Unified Communications certifications or relevant Cisco Collaboration experience.Microsoft Teams administration.ITIL / ITSM knowledge.Enterprise telecom carrier experience.Experience supporting large-scale North American voice environments.About the companyAvance Consulting is a global leader in innovative talent solutions for diverse industries. Since 2007, we have been serving nearly a third of Fortune 500 companies and most of the top 100 technology companies worldwide.Our team of 700+ experts offers Engineering Services, Information Technology, Digital and Executive Search solutions from our offices in North America, UK, Europe and APAC.We understand the local markets and cultures and tailor our services to meet the needs of our clients. Our clients value our flexibility and agility, which enable us to deliver high-quality results at any scale across the globe.This allows us to work with numerous industries at varying scale across the globe while ensuring the excellent service standard that our clients have come to expect.At Avance you can learn new skills and technologies, have more advancement opportunities and career growth, being a part of our productive atmosphere, and a positive reinforcement culture.