Technical Support/Customer Advocate Agent
CLX Gaming
Job Description
Job Description
THIS IS A REMOTE POSITION. WORK FROM YOUR HOME
Job Functions:
• A Customer Support Specialist’s main duty is to provide technical support and assistance to customers regarding their hardware and software issues.
• Communication with customers as required: keeping them informed of incident progress, and notifying them of any impending changes
• Work with supervisors and other departments to facilitate fast incident resolution.
• Advocate on customers behalf to insure high levels of customer satisfaction
• Provide customers and prospects with hardware recommendations on hardware solutions that meets their requirements.
Job Requirements:
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Advance understanding of PC operating systems and most common software applications.
• Advance understanding of PC hardware components
• Experience with troubleshooting and diagnosing computer issues.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key services for which support is being provided
• Self-motivated with the ability to work in a fast-moving environment.
• 2-year degree in the IT field preferred, but not required.
Benefits:
• Competitive base based on experience and qualifications.
• Uncapped Performance Bonus
• Uncapped commissions on pre sales assistance and consultation.
• Health and dental benefits included.
• Full on the job training & support
• Fun working environment and culture.
• Great opportunity for advancement.
Vacancy posted 27 days ago
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