Customer Care Specialist

Toast creates technology to help restaurants and local businesses succeed in a digital world. The Guest Support team assists restaurant guests primarily through the Toast Local app. What You'll Do (Responsibilities) Deliver a top tier restaurant guest experience through creative problem‑solving and consistent probing, to craft accurate & timely outcomes. Conduct Toast procedures to elevate and coordinate the guest response in accordance with Toast values. Expand your knowledge of Toast's hardware and software weekly through professional development time, training, knowledge‑base articles, and the experience gained from performing the roll. What You'll Need To Thrive (Requirements) 1 year of experience in a role responsible for customer satisfaction and championing the customer experience. Success operating independently and navigating competing priorities in a constantly changing environment. Proven track record of success navigating and troubleshooting technical tools, such as apps on both iOS and Android. Strong communication, organizational, and influencing skills. What Will Help You Stand Out (Nice to Haves) Experience answering customer emails and instant messages. Experience working in the tech industry or for a SaaS company. Strong teamwork skills and customer advocacy. Experience using Zendesk or another customer engagement tool. Open to working weekends, holidays and night schedules. Pay Rate $20.50 USD For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr