Maintenance Technician II

Job Description

Job Description

Overview

For over 75 years, Heatherwood has been dedicated to developing upscale residential rental communities, commercial properties, and luxury urban spaces. Our reputation for quality construction, innovative design, and exceptional service has made us a recognized leader in the industry. At Heatherwood, we believe our employees are our greatest asset, which is why we prioritize professional development and promote from within.

Heatherwood is on a mission to create high-quality places that inspire a genuine sense of community. As a Maintenance Technician II, you are the driving force in providing great service to our residents in a fast-paced, challenging, and rewarding environment.

What You Bring to Heatherwood

• A positive attitude
• Safety-first mindset and adherence to all safety policies
• A customer-first approach to service
• Team-oriented approach and strong work ethic
• High attention to detail and accountability for quality and timeliness of work
• Reliability, dependability, and initiative to solve problems independently. Ability to work independently through task completion
• Commitment to completing time-sensitive tasks and communicating timelines.
• Effective written and verbal communication skills
• Valid driver’s license

Key Responsibilities

• Knowledge of and compliance with company standards, policies, and procedures
• Maintain compliance with all Fair Housing standards in all resident interactions
• Maintain property standards for cleanliness, appearance, safety, and functionality
• Maintains a professional appearance at all times by practicing good personal hygiene and wearing a clean, presentable uniform.
• Respond to service requests in a timely, professional, and customer-focused manner
• Flexibility to work overtime, on weekends, and participate in the emergency on-call rotation as dictated by business needs.
• Assist with preventative maintenance programs and scheduled inspections
• Conduct property walks and equipment audits; identify and address maintenance issues
• Safely operate hand and power tools
• Perform apartment turnover activities, including cleaning, painting, and repairs
• Maintain consistent communication with the management team regarding timelines, priorities, and progress
• Perform physical tasks including lifting up to 50 pounds, climbing, bending, kneeling, and standing for extended periods
• Participate in snow removal activities as directed by the management team
• This is not intended to be a complete list of all duties and responsibilities; duties may change based on business needs.

Technical Knowledge

• Working knowledge and hands-on experience with:

o Various HVAC systems

o Plumbing (water heaters, drain clearing, fixture repair and replacement)

o Minor electrical repairs

o Appliance repair

o Drywall preparation and repair, painting, and basic carpentry

• General understanding of building systems, including fire sprinkler, fire alarm, and central mechanical/HVAC systems (as applicable)
• Understanding of and ability to assist with work order management and apartment make-ready processes
• Ability to learn and effectively navigate assigned maintenance applications and related technologies

Development & Training

• Monthly safety training as part of Heatherwood’s Safety Culture
• Ongoing technical training
• Providing resources and support to help you successfully complete and maintain all necessary credentials, such as EPA type I, II & Universal, CPR, CPO, and standpipe certifications (NYC).
• Online training coursework to support ongoing development
• Internal growth opportunities