Fraud Associate Level II

Job Description

Job Description

Job Summary: With oversight from the Client Fraud Program Manager (FPM), the Fraud Associate Level II performs data analysis in support of the Fraud Program Office and other duties as assigned. The Fraud Associate Level II performs all duties assigned to a Fraud Associate Level I.

Roles and Responsibilities:

• Enter and maintain data in an in-house fraud database
• Verify and analyze data in various internal, law enforcement, and commercial databases (e.g. LexisNexis, CCD, EVVE, CURP, CLEAR) and report results
• Track fraud case statistics
• Update Agency/Center FPM SharePoint page
• Interface with Security and other Document Center/Agencies
• Interface with stakeholders (acceptance facilities, law enforcement, and other Client agencies)
• Conduct analytical case reviews
• Assist in curriculum development and training aides for Client staff training
• Provide training, oversight, and guidance to lower level Fraud Associates and other contract staff in the Fraud Office and maintain training materials
• Read rapidly from both paper and a computer terminal
• Liaise with other agencies while performing daily duties
• Assist in processing applications referred to the FPM by Document Specialists and Acceptance Agents
• Process initial fraud case paperwork, enter data, perform quality control reviews of data entered
• Process fraud case paperwork, including: scan fraud cases, enter or update applicant information into appropriate databases; determine the appropriate Class category; perform quality control reviews of data entered; and maintain paper and electronic file libraries (SharePoint)
• Complete pre-formatted letters (addressing a variety of deficiencies) to document applicants whose files have been referred to the FPM office, proofread correspondence, correct any deficiencies
• Assist in verifying vital records and other public records
• Perform telephone and written inquiries concerning pending applications for FPM and team members
• Assist in preparing document fraud detection training materials
• Retrieve mail, file requests, or other information from other offices
• Maintain and monitor fraud files and file logs. Match incoming correspondence from applicants and law enforcement officials with document files
• Maintain paper and electronic file libraries