Customer Quality Engineer

Title: Customer Quality EngineerLocation: Shelbyville, KY 40065Salary: $65,000 - $85,000 DOEFounded in 1967, we are a global automotive supplier specializing in innovative plastic components and functional systems for many of the world's leading vehicle manufacturers. Our commitment to quality, customer satisfaction, and continuous improvement has made us a trusted partner across the automotive industry. As we continue to grow, we're looking for a Customer Quality Engineer to lead customer quality initiatives, drive corrective actions, support customer audits, and ensure exceptional product quality and customer satisfaction.What You Will Be DoingServe as the primary customer quality contact, responding to quality concerns and ensuring timely issue resolutionLead customer complaint investigations, containment activities, and corrective actions utilizing 8D, 5-Why, and other root cause methodologiesCoordinate and support customer audits, quality reviews, and customer requests while building strong customer relationshipsPartner with Manufacturing, Engineering, and Operations teams to identify process improvements and prevent recurring quality issuesMonitor customer quality metrics, maintain quality documentation, and drive continuous improvement initiatives to enhance customer satisfaction and product performanceWhat You Need for This PositionBachelor's degree in Engineering, Quality, Manufacturing, or a related technical discipline, and/or relevant experience in Customer Quality, Quality Engineering, Manufacturing Engineering, or a similar roleExperience in automotive, manufacturing, or other highly regulated industries, with working knowledge of IATF 16949, ISO 9001, and customer quality requirementsProven experience leading customer complaint investigations, corrective actions, and root cause analysis using methodologies such as 8D, 5-Why, and CAPAAbility to interpret engineering drawings, specifications, and quality documentation, with experience supporting customer audits, containment activities, and continuous improvement initiativesWhat's In It for YouFull benefits package (Medical, Dental, Vision, Life, LTD/STD, 401k with matching) and more!If interested, please provide an updated resume and salary requirements to:View email address on click.appcast.io