Care Coordinator

Position Title: Care Coordinator

Supervisor: Care Coordinator Supervisor

FLSA Status: Non-Exempt

Mission:

To provide our patients and community the most innovative and breakthrough treatment options to improve overall health and wellness.

Values:

Patient Experience

Innovation

Integrity

Teamwork

Job Summary:

The Care Coordinator serves as a primary point of contact for patients throughout their care journey. This position coordinates scheduling, communications, pre-procedure preparation, medical record collection, and other administrative activities that support the surgery center and provider care teams. The Care Coordinator works collaboratively with patients, providers, outside facilities, and other departments to promote an exceptional patient experience, facilitate efficient care coordination, and support positive clinical outcomes. Essential functions of this role include, but are not limited to:

• Schedules surgeries, procedures, and related appointments; serves as the primary contact for procedure and injection scheduling.
• Collaborates with providers, physicians, and care teams regarding treatment plans, scheduling needs, patient education materials, and coordination of care.
• Assists patients with completing required forms and documentation.
• Conducts outreach to patients, providers, pharmacies, and outside facilities as needed to support patient care coordination.
• Coordinates patient care activities with internal departments and external healthcare facilities.
• Conducts pre-procedure screenings and provides patient education regarding upcoming procedures.
• Supports clinical teams by maintaining patient tracking systems and coordinating follow-up activities as needed.
• Obtains, reviews, and coordinates the transmission of medical records and other documentation necessary for patient care.
• Manages anticoagulant hold requests, facilitating timely review and completion through coordination with patients, prescribing providers, and pharmacies.
• Prepares and distributes pre-operative information packets and instructions to patients.
• Coordinates with medical device representatives to arrange in-person support for procedures when needed.
• Cross-trains in other departments and provides operational support as needed.
• Complies with organizational policies and HIPAA regulations to maintain the confidentiality and security of patient information.
• Performs miscellaneous job-related duties and tasks as assigned.

Supervisory Responsibility:

• This position has no supervisory responsibilities.

Qualifications:

• High school diploma/GED plus one year of medical clinic experience.

OR

• Associate’s or Bachelor’s degree (preferred).
• Minimum of one year of strong customer service with an exceptional ability to listen and communicate with others required.

Skills & Abilities:

• Superb communication skills.
• Excellent writing, analytical, and problem-solving skills.
• Organized, efficient, and detail oriented.
• Friendly and compassionate.
• Strong customer service skills.
• Ability to prioritize duties.
• Ability to follow oral and written instructions.
• Ability to work well whether independently or as part of a team.
• Ability to work in a fast-paced work environment and efficiently handle daily fluctuation of patient volume.
• Strong computer skills.
• Medical terminology and insurance payor knowledge preferred.

Work Environment:

While performing the duties of this job, the employee regularly works in an office setting. Travel to other clinic locations may be required, dependent upon staffing needs. The majority of this position is communicating with patients over-the-phone; may be asked to support patients in-clinic as needed. This is not a remote position.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to grasp or handle objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee must occasionally lift or move up to 20 pounds. Employee will be walking or standing for 40% of the time in this role and will be sitting for 60% of the time in this role. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Compensation & Work Schedule:

• Full-time: 40 hours/week.
• Non-Exempt.
• Day Shift: Monday - Friday, 8:00AM - 4:30PM
• No evenings or weekends. A competitive benefits package including medical, dental, vision, life, and disability insurance, 401(k), PTO time, paid holidays, and HSA plan is offered.

No Phone Calls, Please!

All applicants must be legally authorized to work in the United States at the time of hire. Twin Cities Pain Clinic does not provide employment visa sponsorship for this position.