Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing Consultant, Advisors & Consulting Services, Marketing
Job Description
Managing Consultant (L6) – Marketing Services
MANAGING CONSULTANT - MARKETING SERVICES - ADVISORS & CONSULTING SERVICES
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realise their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Position Overview
Marketing Services is part of Advisors & Consulting Services, Mastercard's professional services organisation.
Our team combines marketing expertise, consulting skills, proprietary data assets, technology platforms and execution capabilities to help clients solve business challenges and accelerate growth. We support clients across customer acquisition, activation, engagement, retention, reactivation and lifecycle marketing through data-driven marketing solutions and measurable business impact.
The Managing Consultant is a senior client-facing role responsible for leading marketing engagements from opportunity identification and solution design through execution and measurement. The role combines marketing strategy, delivery leadership, commercial accountability and stakeholder management, while leveraging Mastercard capabilities to drive measurable outcomes for clients.
Role
Client Impact & Delivery
Lead client marketing engagements across a range of business challenges and growth opportunities.
Own end-to-end delivery of marketing engagements from initial scoping through execution, measurement and closure.
Translate client objectives into practical marketing strategies, project plans and actionable recommendations.
Design and deliver programmes across customer acquisition, activation, engagement, retention, reactivation, product launches, value proposition development and lifecycle marketing.
Apply marketing, consulting and problem-solving expertise to address complex client challenges.
Marketing Expertise & Innovation
Leverage Mastercard data assets, analytics capabilities, technologies, personalisation platforms and partner ecosystem to create differentiated client solutions.
Use customer insight, analytics and performance data to inform recommendations and improve marketing effectiveness.
Monitor programme performance and identify optimisation opportunities that improve client outcomes and business impact.
Champion innovation through emerging marketing technologies, AI-enabled capabilities, personalisation and evolving industry best practices.
Commercial Ownership
Manage engagement budgets, delivery effort, project financials and resource planning to ensure profitable delivery.
Support proposal development, statements of work and client recommendations.
Identify opportunities to expand client relationships and contribute to revenue growth through additional engagements and solutions.
Demonstrate strong understanding of business KPIs, commercial drivers and client value creation.
Client & Stakeholder Leadership
Build trusted relationships with client stakeholders and serve as a day-to-day advisor.
Own key relationships with mid-level and senior client stakeholders.
Collaborate effectively across Marketing Services, Analytics, Product, Strategy & Transformation, Business Development and external partner teams.
Influence decision making through compelling communication, structured thinking and clear storytelling.
Team Leadership & Capability Building
Lead cross-functional delivery teams across multiple workstreams and client engagements.
Provide day-to-day leadership, coaching and mentorship to junior consultants.
Foster a collaborative, inclusive and high-performing team environment.
Contribute to the development of Marketing Services methodologies, best practices, intellectual capital and capability building initiatives.
Operational Excellence
Ensure adherence to Mastercard quality standards, brand guidelines, governance requirements and regulatory expectations.
Manage project forecasting, utilisation, sourcing, invoicing, vendor management and delivery governance processes.
Maintain accurate project plans, reporting, documentation and project evaluations.
Typical Allocation of Time
75% Client delivery, stakeholder management, commercial activities and project leadership
25% Forecasting, sourcing, invoicing, vendor management, capability development, knowledge sharing and team responsibilities
Working Model
Hybrid working environment, with 3 days per week attendance at Mastercard offices and client locations in line with local policies and team agreements.
All About You
Marketing Expertise
Advanced expertise in marketing strategy, customer acquisition, activation, engagement, retention and lifecycle marketing.
Experience delivering integrated marketing programmes across digital and offline channels.
Strong understanding of CRM, personalisation, customer journeys and performance marketing.
Consulting & Client Leadership
Ability to structure complex problems and develop practical business solutions.
Experience managing senior stakeholders and multiple concurrent client engagements.
Strong business judgement and commercial acumen.
Proven ability to identify opportunities and support business development activities.
Analytics & Insight
Ability to leverage analytics, campaign performance data and customer insights to generate actionable recommendations.
Experience translating complex data into compelling stories and client-ready recommendations.
Familiarity with data visualisation and measurement approaches.
Team & Collaboration
Experience leading multidisciplinary teams in matrixed environments.
Strong coaching and people development capabilities.
Ability to collaborate effectively across diverse stakeholder groups.
Industry Knowledge
Understanding of financial services products, customer behaviour, market trends and regulatory considerations.
Understanding of emerging marketing technologies, AI-enabled capabilities, digital ecosystems and evolving customer expectations.
What Success Looks Like
Delivers measurable client impact and high-quality outputs.
Builds trusted client relationships and contributes to long-term client growth.
Successfully leads complex engagements while balancing quality, timelines and commercial performance.
Develops and mentors team members.
Drives innovation and continuous improvement.
Contributes positively to the growth, reputation and capabilities of Marketing Services.
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
