Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Commission based on performance
• Competitive hourly rate
• Simple IRA matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY:
Our agency opened in 2022 and has quickly built a strong foundation with four full-time team members who work together in a supportive, team-oriented environment.

 
Team members enjoy several great perks, including paid time off, a Simple IRA, and reimbursement for licensing costs. The office also keeps things fun and motivating with Friday lunch promos for meeting goals, end-of-year celebrations, and a fully stocked snack room where team members can relax and recharge during breaks.

 
Our office culture is down-to-earth and friendly, where everyone values teamwork, communication, and genuine engagement with both customers and colleagues. The agent fosters an approachable, easygoing atmosphere where people are encouraged to contribute ideas, build relationships, and grow within the agency.

 
If you’re personable, motivated, and enjoy being part of a collaborative, high-energy team, this agency offers the perfect place to grow your career while enjoying a welcoming work environment.

 
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Alex Sette - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Customer service and communication skills.
• Organizational skills and attention to detail.
• Ability to obtain Property and Casualty and Life/Health insurance licenses.
• Previous experience in insurance or a related field is a plus.
• Bilingual - Spanish is a plus.

As an Agent Team Member, you will receive...

• Life Insurance Benefits
• Hourly pay plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Retirement Benefit
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.