Junior Business Support Specialist

Junior Business Support Specialist

Location: USA - Mesa, W. Southern Ave

Division: Solutions

Job Posting Title: Junior Business Support Specialist

Time Type: Full Time

Summary: The Junior Business Support Specialist supports day-to-day operations of enterprise applications and system integrations. This entry-level role focuses on basic application support, user assistance, and system administration under the guidance of senior team members. The position is intended for candidates with 1–2 years of experience and foundational knowledge of ERP systems, procurement tools, EDI concepts, and basic API testing.

Essential Duties And Responsibilities

• Provide first-level application and business systems support for procurement and operational tools.
• Assist users with basic troubleshooting, access requests, and system navigation.
• Support ERP-related activities including data validation, simple uploads, and issue escalation.
• Assist in monitoring and resolving EDI inbound and outbound transaction issues.
• Support basic EDI mapping reviews, updates, and documentation.
• Assist with supplier onboarding activities including system setup and data verification.
• Perform basic API testing and data validation using tools such as Postman.
• Document common issues, resolutions, and standard operating procedures.
• Participate in testing of system enhancements, updates, and integrations.
• Collaborate with cross-functional teams and escalate complex issues as needed.

Education And Experience Requirements

• Bachelor's degree in Information Systems, Business, Supply Chain, or a related field, or equivalent experience.
• 1–2 years of experience in application support, business systems support, IT operations, or a related role.
• Exposure to ERP or procurement systems (SAP, Oracle, Priority, or similar) preferred.

Skills And Competencies

• Basic understanding of procurement and supply chain processes.
• Foundational knowledge of ERP systems and business applications.
• Introductory understanding of EDI concepts and data exchange formats (CSV, XML, JSON).
• Familiarity with API testing tools such as Postman.
• Strong attention to detail and analytical mindset.
• Effective communication and customer service skills.
• Ability to learn quickly and work under guidance in a team environment.

Computer And Technical Skills

• Proficiency with Microsoft Office Suite (Excel, Outlook, Teams, etc.).
• Experience with system configuration, workflow automation, and Active Directory access management.
• Working knowledge of API testing tools (e.g., Postman).

Language Skills

• Proficiency in English (verbal, reading, and written communication).

Preferred Qualifications

• Professional certifications in ERP administration, business analysis, or enterprise application management.
• Experience with ITIL frameworks or process automation in enterprise environments.

Physical Demands

• Ability to work for extended periods at a computer workstation.
• Occasionally lift and move IT equipment up to 30 lbs.

Work Environment

• Standard office environment with occasional remote support requirements.
• Minimal exposure to hazardous or adverse conditions.

At Will Employment: DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time.

For this position, the expected base pay range is $18.50 – $36.50. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.

If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io.