Director, Payment Risk & Dispute Management

Job Description

Job Description

A Day in the Life:

The Director of Payments Risk & Dispute Management is responsible for overseeing and managing all aspects of payment processing within the organization. This role involves ensuring the efficiency, accuracy, and security of payment transactions, as well as developing and implementing payment strategies to support the company’s financial goals on a global scale.

The starting salary is $140,000, commensurate with experience.

What You’ll Do:

• Payment Operations & Strategy: Lead global payment processing operations, ensuring timely, accurate, secure transaction processing while developing and executing payment strategies that optimize performance, reduce costs, enhance customer experience, and support business growth
• Risk, Compliance & Governance: Ensure compliance with applicable regulations and industry standards; develop and implement global payment policies; identify and mitigate payment-related risks, including fraud prevention and security controls
• Payment Partnerships & Vendor Management: Manage relationships with credit card networks (e.g., Visa, Mastercard, American Express) and third-party payment providers (e.g., Stripe), including contract negotiations and ongoing partnership management
• Technology & Innovation: Drive modernization and enhancement of payment platforms, ensuring seamless system integration while evaluating emerging payment technologies, digital payment methods, and automation opportunities to improve operational efficiency and customer experience
• Customer Experience: Deliver a seamless, secure payment experience across customer touchpoints by reducing friction, improving payment success rates, and maintaining a strong focus on internal and external stakeholder satisfaction
• Analytics & Reporting: Establish, monitor, and analyze key payment performance metrics; leverage data-driven insights to identify trends, optimize processes, support strategic decisions, and provide executive-level reporting on performance, risk, customer impact, operational efficiency, and strategic initiatives
• Leadership & Team Development: Lead, mentor, and develop global payment teams, fostering a culture of accountability, continuous improvement, and high performance
• Functional Expertise: Apply strong analytical, problem-solving, communication, leadership, and payment technology expertise to drive business results

What We’re Looking For:

• Bachelor’s degree in Finance, Business Administration, or a related field required; Master’s degree or relevant certifications (e.g., CFA, CPA, Certified Treasury Professional) preferred
• Minimum 10 years of payment processing experience, including at least 5 years in a leadership role
• Proven ability to develop and execute strategies while adapting to evolving technologies, regulatory requirements, and business needs through sound judgment and critical thinking
• Demonstrated success collaborating with and influencing diverse internal and external stakeholders across functions, locations, and organizational levels
• Strong leadership skills with the ability to build, motivate, develop, and retain high-performing teams while fostering engagement and a positive culture in fast-paced environments
• Ability to drive process and organizational change, operate independently, manage ambiguity, solve complex problems, and deliver results with a goal-oriented mindset
• Excellent verbal and written communication skills, with the ability to influence others, drive accountability, and lead with confidence and courage
• Strong organizational, prioritization, delegation, and time-management skills with a focus on achieving business objectives

What You’ll Get:

• 40% off any standard Hertz Rental  
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more