Maintenance and Reliability Specialist - JB

Job Description

Job Description

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

What we offer you

• Comprehensive healthcare and benefits packages! The health and wellness of our employees is important to us, which is why we offer benefit options including medical, vision, dental, disability, and more
• Flexible scheduling
• 401k matching
• Generous paid time off and paid holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology
• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger

Our Values

Delight Customers: Treat our customers the way you’d like to be treated.

Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative

Think Team: Work together to get the job done. Be inclusive and collaborative.

Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

The Maintenance & Reliability Technician is responsible for maximizing equipment reliability and facility performance through hands-on troubleshooting, repair, fabrication, preventive maintenance, and continuous improvement. Serving as the primary technical resource for the operation, this role diagnoses and repairs mechanical, electrical, electronic, hydraulic, pneumatic, and control system issues while supporting the maintenance of production equipment, facility infrastructure, and manufacturing support systems.

In addition to responding to equipment failures, this position is responsible for developing and sustaining a preventive maintenance program utilizing a Computerized Maintenance Management System (CMMS). The role focuses on transitioning the operation from reactive maintenance to a proactive reliability-centered maintenance program that improves equipment uptime, reduces downtime, and supports operational excellence.

Success in this role requires strong technical troubleshooting skills, the ability to fabricate and weld components as needed, and the initiative to identify, implement, and sustain maintenance processes that improve the long-term reliability, safety, and efficiency of the operation.

Key Responsibilities

• Diagnose and repair complex mechanical, electrical, pneumatic, hydraulic, electronic, and electromechanical equipment failures.
• Troubleshoot motors, drives, sensors, relays, contactors, PLC-controlled equipment, and industrial control systems.
• Interpret electrical schematics, mechanical drawings, wiring diagrams, and technical manuals.
• Perform equipment repairs that restore production quickly while maintaining quality and safety standards.
• Coordinate with equipment manufacturers and vendors when advanced technical support is required.
• Perform scheduled preventive maintenance activities on manufacturing equipment, facility systems, and production support equipment.
• Develop and continuously improve preventive maintenance procedures and maintenance standards.
• Identify opportunities to transition from reactive to predictive maintenance practices.
• Monitor equipment condition and recommend maintenance improvements after failures occur.
• Perform root cause analysis on recurring equipment failures and implement corrective actions.
• Recommend equipment modifications to improve reliability, safety, and productivity.
• Support equipment installation, commissioning, and startup activities.
• Maintain accurate maintenance records within the Computerized Maintenance Management System (CMMS).
• Develop preventive maintenance schedules and ensure work orders are completed on time.
• Track equipment history, maintenance frequency, downtime, and recurring failures.
• Utilize CMMS data to identify trends and recommend reliability improvements.
• Perform welding, fabrication, machining, and modification of equipment and production support systems as needed.
• Fabricate replacement parts, fixtures, guards, brackets, and tooling to support production and maintenance activities.
• Maintain facility systems including lighting, compressed air, HVAC support equipment, plumbing, building repairs, and general infrastructure.
• Coordinate repairs with outside contractors when specialized expertise is required.
• Participate in continuous improvement initiatives focused on equipment reliability and operational performance.
• Develop standard work, maintenance procedures, and equipment documentation.
• Assist with reliability projects, automation initiatives, and equipment upgrades.
• Maintain and recommend inventory levels for critical spare parts.
• Perform maintenance activities in accordance with all safety procedures and regulatory requirements.
• Support lockout/tagout (LOTO), machine guarding, and equipment safety programs.
• Maintain a clean and organized maintenance work environment.
• Perform other duties as assigned.

Skills and Knowledge

• Mechanical and electrical troubleshooting.
• Root cause analysis.
• Preventive maintenance planning.
• Strong analytical and problem-solving skills.
• CMMS proficiency.
• Working at heights and some heavy lifting required.
• Carry a cell phone provided by company for urgent communications.
• Advanced Knowledge of Microsoft Office, Word, Excel.
• Advanced knowledge of AC/DC power, motors and controls.
• Advanced Knowledge of Electronics including trouble shooting and repair.
• Welding and cutting skills: MIG TIG and stick, plasma and Oxy-Acetylene.
• Excellent organizational skills.
• Ability to prioritize multiple work orders.
• Ability to communicate effectively with internal departments.
• Adaptable to change and able to prioritize effectively in a fast-paced environment.
• Collaborative and team-oriented.

MINIMUM QUALIFICATIONS REQUIRED:  

• Technical degree, apprenticeship, or equivalent maintenance experience preferred.
• 10+ years of industrial maintenance experience in a manufacturing environment.
• Experience with CMMS software and preventive maintenance programs preferred.
• HVAC, Plumbing, or hydraulics/pneumatics experience preferred
• High Level Electrical Experience 480 Volt 3 phase, as well as PLC experience preferred

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Fraud Disclaimer:

PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com.  We do NOT  conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.