Hotel Night Auditor

Oxford Casino Hotel, located in Oxford, Maine, is part of Churchill Downs Incorporated. It offers gaming, restaurants, a 107‑room hotel including 6 suites. Title: Hotel Night Auditor Requisition ID: 4318 Location: Oxford, ME, 04270 Property: Oxford Casino (Hotel & Sportsbook) Job Summary The Hotel Night Audit will contribute to the success of Oxford Casino Hotel by providing customer service to guests and team members. They will maintain a positive demeanor for all guests and team members, be knowledgeable of procedures and efficiently use Visual One to assist guests with Hotel needs. Excellent customer service skills are required. Essential Duties and Responsibilities Adheres to all Standard Operating Procedures (SOPs). Checks guests in and out of the Hotel efficiently while providing excellent customer service. Processes transactions associated with guests’ stay. Performs nightly audit for the Hotel. Reconciles all guest folios, identifies and fixes errors. Sells items from the retail gift shop. Maximizes sales revenues through upselling and marketing promotions. Demonstrates commercial/business awareness and sales capabilities. Communicates with housekeeping and other Casino departments to meet guest needs. Completes assigned checklists and projects. Demonstrates understanding of Hotel operations. Provides the highest quality of service and hospitality. Uses Visual One proficiently. Reports to the Hotel Front Desk Manager and Supervisor. Ensures that all items are correct during the reservation process and while checking guests in and out of the Hotel. Can perform under stressful, demanding situations. Can remain positive and calm when repeating redundant tasks, answering phone, creating guest reservations and answering questions. Works with communication devices such as telephones, radio, bulletin boards, log book, and email. Maintains a professional relationship between guests and front desk team members. Promotes Oxford Casino Hotel at every opportunity. Maintains confidentiality and security of relevant information. Answers guests’ questions concerning the Casino/Hotel and local surrounding areas. Job Specifications High School Diploma or equivalent. Minimum of one (1) year prior experience in a guest service capacity. Must be able to multi‑task. Ability to remain calm and find solutions to challenges. Basic math and spelling skills to accurately handle cash and process sales transactions. Demonstrates ability to communicate effectively, written, verbal, and with body language. Prior hotel computer point‑of‑sale experience preferred. Requires Hotel Front Desk experience, education and job knowledge to meet current business needs. Physical Requirements & Working Conditions Must be able to stand for long periods, remain positive and calm to ensure 100% guest satisfaction, especially during high‑volume times. Must assist guests with moving luggage, accessing wheelchairs (including lifting up to 40 lbs). Must frequently lift and carry office supplies up to 25 lbs. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. #J-18808-Ljbffr