Help Desk Representative

Endurion

Position Summary

The Help Desk Representative supports mission-critical objectives under the referenced work order by providing technical support for cloud-based and on-premises environments ensuring timely and effective resolution of IT-related issues. This role resolves support tickets, assists with device provisioning, and maintains IT asset tracking systems.

This future opportunity is contingent upon award.

Job Description

The Help Desk Representative is responsible for resolving Tier 1 and Tier 2 support tickets.
The position requires assisting with enterprise device provisioning and maintaining IT asset tracking systems.
Representatives will support Microsoft Windows, macOS, and cloud-based IT environments.
The role includes providing customer service and technical assistance to end users.

Required Qualifications and Experience

The contractor shall provide personnel who meet one of the following requirements:

Bachelor's degree in Information Technology, Computer Science, or a related field; or
A minimum of three (3) years of professional experience in IT support.

Candidates must have demonstrated experience in the following areas:

Resolving Tier 1 and Tier 2 support tickets.
Assisting with enterprise device provisioning.
Maintaining IT asset tracking systems.
Supporting Microsoft Windows and macOS environments.
Using ticketing systems (JIRA, ServiceNow).

Required Skills and Competencies

Expertise in IT troubleshooting methodologies and ticketing system usage.
Working knowledge of JIRA, ServiceNow, and customer service best practices.
Proficiency in incident resolution and remote desktop support.
Strong end-user assistance and communication skills.
Ability to support cloud-based IT environments.

Education

Bachelor's degree in a relevant field, or an equivalent combination of education and experience.
CompTIA A+ (Preferred, Not Required)
ITIL Foundation Certification (Preferred, Not Required)
Microsoft Certified: Modern Desktop Administrator Associate (Preferred, Not Required)

Clearance Requirement

No clearance required for off-site duty location

Apply

Vacancy posted 1 day ago

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