Retail Cosmetics Sales Counter Manager - Kiko Milano, Green Acres - Full Time

Macy’s is more than just a store. A story about innovations and customers and colleagues. As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences.

You’ll inspire teamwork to drive sales and elevate the customer experience by development, you will cultivate a loyal customer base through outreach, In addition to meeting and exceeding sales goals, you’ll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business. You'll also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.

How our Counter Managers spend their day…

* As a Counter Manager, you come in polished, organized, and fully prepared to welcome customers. tone by reviewing daily sales goals, staying informed on new launches, every customer. * On the floor, you lead through action - welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal You help maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand You lead by example, jumping in to support merchandising updates You help the team Finish Strong - by coaching them to share Loyalty benefits, making sure customers leave with everything they need, and ending each interaction with a sincere thank-you, often using the customer’s name and adding a personal touch. * our customers and communities. * take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Deliver exceptional customer service through personalized consultations and outreach and follow-up * Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and Plan and execute in-store and vendor-led events to drive traffic and Maintain brand standards through proper merchandising, hygiene, and stock replenishment * Responsible for acquiring new customers by opening credit accounts and Collaborate with vendors, personal stylists, and store leadership to optimize Resolve customer concerns in a professional and customer-first manner * Manage multiple priorities in a fast-paced environment with strong attention 3-5 years of relevant retail, beauty, or leadership experience preferred * Flexible availability, including days, evenings, weekends and holidays with Understand and communicate effectively with customers, co-workers, and Read and understand employment policies and safety rules/procedures in English

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. community by joining one of our Colleague Resource Groups and make a difference Merchandise discounts * Performance-based incentives * Employee Assistance Program with mental health counseling and legal/financial Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Join us and help write the next chapter in our story - Apply Today!