Regional Director of Operations - Midwest

Regional Director of Operations - Midwest Job Description Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com Position Summary: The Regional Director of Operations leads and supports managers across their region to ensure operational excellence, focusing on service quality, financial performance, cost control, people development, safety, and client satisfaction. This role drives market growth, manages new business opportunities, and strengthens financial reporting, while overseeing the overall strategy and success of assigned locations. Primary Objective: To provide strategic leadership and operational oversight across the region by ensuring exceptional service delivery, maximizing financial performance, developing high-performing teams, and driving market growth while maintaining strong client relationships and ensuring compliance and safety across all locations. Duties and Responsibilities: Leadership and Oversight: Provide direct leadership and support to all locations and associates within the assigned territory, ensuring operational excellence and alignment with company standards. Operational Performance: Partners with operations leadership to establish and monitor performance metrics, drive execution, and implement strategies to increase productivity and profitability. Business Development: Utilize existing marketing materials and sales techniques to solicit new business and develop partnerships, expand services such as valet parking, self-parking, and additional support services within the market. Oversee operating budgets, including labor and non-labor expenses, while managing financial performance through revenue analysis, P&L reviews, and other financial reports to ensure profitability. Reporting and Communication: Provide regular written and verbal updates on operational performance to leadership and participate in weekly remote meetings with the operations team. Guest and Employee Satisfaction: Develop and implement programs that promote exceptional guest experience and enhance employee engagement and satisfaction, contributing to a positive work environment and superior service delivery. Talent Management: Lead the recruitment and hiring of senior-level managers, while supporting development and growth opportunities for high-potential associates within the territory. Safety and Risk Management: Ensure all locations operate in compliance with PMC safety standards, regularly reviewing programs designed to reduce workplace injuries and claims. Strategic Alignment: Collaborate with Human Resources and Executive Leadership to design and implement programs that are market-competitive and support organizational growth, business objectives, and sales strategies. Company Initiatives: Oversee the successful execution of company initiatives and processes, ensuring consistency, compliance, and alignment with PMC’s strategic goals across all assigned locations. Travel and Communication: Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively. Supervisory Responsibilities: Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success. Additional Responsibilities: Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required. Knowledge, Skills, and Abilities: Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Strong Analytical and Problem-Solving Abilities: Must be able to analyze complex revenue and payroll data, identify and correct discrepancies, investigate the root causes of operational inefficiencies, and develop effective solutions to improve overall performance and accuracy. Education/Experience: Minimum 5 years of multi-site operations management experience in hospitality industry, including experience in guest and/or customer service (Parking and/or Hospitality industry preferred) OR bachelor's degree in business administration or a related discipline, AND a minimum of 3 years of experience in multi-site operations Certificates and Licenses: A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position. The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around corporate office settings. Physical Demands: Requirements may include extended periods of sitting, standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety. Cell Phone Use: Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy. Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits Health Benefits – Medical, vision and dental insurance – Upon eligibility Supplemental Insurance – Life insurance and critical illness Bonus opportunities Internal leadership development program Paid time off Paid training Tuition assistance through Bellevue University – Up to $5,250 per year Nationwide discounts through Perks at Work Military friendly employer Employee at Will: Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies. This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. PMC is compliant with all state workman’s compensation laws. Employee Leave: PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Job Title: Regional Director of Operations Department: Valet Operations Reports directly to: Regional Vice President Schedule: Full Time Status: Exempt Compensation: Salary plus potential bonus opportunities #J-18808-Ljbffr Parking Management Company