Switchboard Operator

Regions Hospital is seeking a Switchboard Operator to serve as an important point of contact for internal and external callers. In this role, you’ll provide friendly, professional service while connecting callers to the right department, service, or resource.

The ideal candidate is customer-focused, dependable, and comfortable communicating with a wide variety of people. You'll be successful in this role if you have strong listening and communication skills, attention to detail, and the ability to remain composed while assisting callers in a busy healthcare environment.

What You’ll Do

• Answer and route internal and external calls.
• Determine caller needs and provide accurate information or connections.
• Deliver professional, courteous customer service.
• Collaborate with hospital teams to support effective communication.
• Manage multiple priorities in a fast-paced environment.

Required Qualifications:

• Two years of clerical experience or customer service skills.

Preferred Qualifications:

• Six months or more of call center or switchboard experience preferred.

Join Regions Hospital and help create a positive experience with every call.

Work Schedule: FTE .9 (36 hrs. weekly), Night Shift

Regions Hospital offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401K with match, disability insurance, fertility coverage and tuition reimbursement. We offer an on-site employee fitness center, as well as on-site employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency. Regions Hospital is a qualified non-profit employer under the federal Public Service Loan Forgiveness program. Regions is also proud to be a Beyond the Yellow Ribbon Company.

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.