Tour Receptionist-Sales Support
IHG
Smoky Mountain Resort
Gatlinburg, TN 37738, USA
Description
The Sales Support Associate is to ensure that the Resort Tour Reception, Gifting, Kids Club, Sales F&B and Sales Receptionist job functions are performed in a professional and organized manner while providing a quality experience for our guests.
ESSENTIAL DUTIES AND TASKS:
Performs all elements of the check-in and departure process for the designated sales and marketing department
- Achieves personal and departmental written objectives by the Manager of Sales & Marketing Services
- Ensures check-in accuracy by verifying marketing qualifications for proper tour assignments
- Prepare and distribute all departmental reporting upon management’s approval
- Executes the gifting process for the designated sales and marketing areas
QUALIFICATIONS:
- Excellent computer and telephone skills.
- Proficient in use of Internet, MS Word, PowerPoint and Excel.
- Strong commitment and execution of customer service skills.
- Able to priorities, organize and delegate assignment with ease.
- Strong work ethic.
- Excellent verbal and written communication skills are essential for success.
- Possess well-developed judgment, interpersonal and communication skills.
- Attention to details and analytical as well as creative approach to tasks.
- Participates in proactive team efforts to achieve departmental and company goals.
- Carries out any reasonable request by management.
#INDSA2
Qualifications
Skills
Preferred
Novice
Microsoft Word
Novice
Customer Service
Novice
Microsoft Excel
Novice
Behaviors
Preferred
Team Player
Team Player: Works well as a member of a group
Detail Oriented
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Education
Preferred
GED or better.
High School Diploma or better.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
Vacancy posted 1 day ago
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