Change Management Analyst

Funko Overview Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universecomprisedof characters from countless fandoms, a galaxy of once upon atimesand happily everafters. But what does Funko do? Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of licensesand therightsto create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry. Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world. As the AI Solutions and Enablement Analyst, you will help translate business needs into actionable AI solutions while coordinating delivery, enablement, and adoption across Funko's enterprise technology landscape.Working closely with Digital Technology, Product, Engineering, Data, Security, and Business teams, you will gather requirements, support the AI development queue through the full software development lifecycle, and help employees successfully adopt approved AI capabilities. This is a hands-on, cross-functional role that combines business analysis, Agile delivery coordination, product operations, community management, and AI enablement. You will support AI leadership and the AI Product Solutions Manager while partnering closely with the Senior AI Engineer and business stakeholders. What You’ll Do Partner with business stakeholders to identify operational challenges, AI opportunities, desired outcomes, and measurable success criteria. Plan and facilitate stakeholder interviews, discovery sessions, requirements workshops, and solution reviews for both small enhancements and larger-scale initiatives. Translate business needs into clear functional requirements, user stories, acceptance criteria, process flows, test scenarios, and supporting documentation. Evaluate proposed use cases with Product and Engineering teams to clarify scope, dependencies, risks, feasibility, and whether AI is the appropriate solution. Facilitate daily AI stand-ups and support sprint planning, backlog refinement, retrospectives, demonstrations, and other Agile team ceremonies. Maintain backlog quality by ensuring development work is clearly documented, appropriately prioritized, and ready for execution. Coordinate work through the full software development lifecycle, including discovery, design, development, testing, stakeholder validation, release, and post-launch support. Track deliverables, dependencies, risks, decisions, blockers, and action items, providing clear status updates and escalating issues when needed. Coordinate user acceptance testing, document stakeholder feedback, and confirm that delivered solutions meet approved requirements and acceptance criteria. Support the AI Product Solutions Manager with product operations, intake management, stakeholder coordination, reporting, and delivery follow-through. Manage and maintain content for Funko's internal AI community site or knowledge hub, ensuring information remains accurate, current, accessible, and engaging. Develop training materials, user guides, demonstrations, FAQs, playbooks, prompt examples, and other resources that help employees use AI effectively and responsibly. Coordinate and support AI learning sessions, office hours, demonstrations, and community engagement activities. Work hands-on with approved OpenAI and Anthropic products to understand their capabilities, limitations, and practical applications across Funko. Assist with documenting, testing, and maintaining AI use cases, reusable prompt patterns, and expected solution behaviors in partnership with Product and Engineering. Evaluate AI-generated outputs for accuracy, relevance, consistency, and alignment with business requirements, documenting edge cases and opportunities for improvement. Gather adoption feedback and usage insights to identify product improvements, additional training needs, and new AI opportunities. Promote responsible AI practices, appropriate human oversight, and secure handling of company, customer, and employee information. What You’ll Bring Bachelor's degree in Business, Information Systems, Computer Science, Communications, or a related field, or equivalent practical experience. 3+ years of experience in business analysis, business systems analysis, product operations, technology delivery, Agile delivery, or a related role. Demonstrated experience gathering, analyzing, documenting, and validating business and functional requirements. Experience creating user stories, acceptance criteria, process documentation, workflow diagrams, test scenarios, and user-facing materials. Working knowledge of Agile and Scrum practices, including stand-ups, backlog refinement, sprint planning, reviews, and retrospectives. Experience supporting technology initiatives through the full software development lifecycle. Demonstrated ability to facilitate stakeholder meetings and translate business needs into actionable work for Product and Engineering teams. Hands-on familiarity with both OpenAI and Anthropic product ecosystems, including products such as ChatGPT Enterprise or Business, the OpenAI platform, Claude or Claude Enterprise, and the Anthropic platform. Practical understanding of generative AI capabilities, limitations, common enterprise use cases, and the importance of human review. Experience using work management and documentation platforms such as Jira, Confluence, SharePoint, or comparable tools. Strong written, verbal, presentation, facilitation, analytical, and organizational skills. Ability to develop clear training content and explain technical concepts to nontechnical audiences. Ability to manage multiple priorities, work independently, and maintain attention to detail in a rapidly evolving environment. Understanding of data privacy, information security, intellectual property, and responsible AI considerations. Preferred Qualifications Experience with prompt engineering, including structured prompt design, reusable prompt templates, prompt testing, and output evaluation. Experience supporting enterprise AI, intelligent automation, digital transformation, or emerging technology programs. Experience managing an internal community, knowledge base, employee portal, or technology adoption program. Experience developing and delivering instructor‑led or self‑service training. Familiarity with AI concepts such as Retrieval-Augmented Generation (RAG), grounding, hallucination management, model evaluation, AI agents, and human‑in‑the‑loop workflows. Experience with low‑code automation, workflow automation, or prototyping tools. Familiarity with enterprise platforms such as Microsoft 365, Salesforce, Shopify, D365 ERP, Snowflake, ServiceNow, or similar SaaS ecosystems. Scrum, Agile, business analysis, product ownership, change management, or instructional design certification. Experience working in retail, eCommerce, consumer products, manufacturing, or another enterprise business environment. How This Role Operates Translate business needs into clear, actionable AI solution requirements. Keep the AI team's daily operating cadence, development queue, and delivery commitments moving forward. Partner closely with the AI Product Solutions Manager, Senior AI Engineer, Technology teams, and business stakeholders. Balance day‑to‑day product operations and community support with larger project discovery and delivery responsibilities. Make AI understandable and usable through practical documentation, training, demonstrations, and ongoing engagement. Balance innovation and speed with security, governance, responsible AI, and operational discipline. How Success is Measured Clear, complete, and actionable requirements that reduce ambiguity and rework. Consistent facilitation of the AI team's operating cadence and delivery workflows. Improved backlog readiness, delivery visibility, and stakeholder communication. AI initiatives progressing reliably through discovery, development, testing, approval, release, and adoption. Accurate, relevant, and engaging content across the internal AI community site and enablement channels. Increased employee awareness, adoption, and responsible use of approved AI products and solutions. Effective collaboration between business stakeholders, Product, Engineering, Security, and Digital Technology. Why This Role Matters AI represents a transformational opportunity for Funko to enhance employee productivity, improve business operations, accelerate decision‑making, and create innovative customer experiences. The AI Solutions and Enablement Analyst will help turn AI opportunities into well‑defined, well‑delivered, and widely adopted capabilities by connecting stakeholder needs, product execution, technical delivery, training, and community engagement. Salary Information The base salary range for this position in the selected city is $90,000 - $130,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. What Funko Offers Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t‑shirt will receive the compliments it deserves? We know how you feel! Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Work Environment The noise level in the work environment is usually moderate. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. This on‑site position is based in our Burbank, CA or Everett, WA offices #J-18808-Ljbffr