Greeter

Patient Greeter – Cary, NC Are you a people person who enjoys making others feel welcome? MainStreet Family Care is looking for a friendly, dependable, and patient-focused Greeter to be the first point of contact for patients visiting our clinic. As a Greeter, you'll help create a positive patient experience by welcoming patients, answering questions, and assisting them as they navigate the check-in and registration process. You won't be checking patients in for them - instead, you'll be there to make sure they know what to do, have the help they need, and feel comfortable from the moment they walk through the door. Greeters will also be cross-trained as Medical Assistants so they can provide clinical support when needed. Responsibilities Welcome patients and create a friendly, positive first impression Greet patients as they arrive and help direct them through the check-in process Assist patients with questions about the self-service check-in and registration kiosk Provide guidance and troubleshooting when patients have difficulty navigating the kiosk Help patients understand what information is needed to complete registration Ensure patients know what to expect during the check-in process without completing registration on their behalf Maintain a clean, organized, and welcoming front-of-clinic environment Communicate with the clinical team when patients need additional assistance Help maintain a smooth and efficient patient flow within the clinic Complete Medical Assistant cross-training and maintain competency in applicable clinical responsibilities Assist with Medical Assistant duties when needed based on clinic staffing and patient volume Perform other duties as assigned Clinic Hours of Operation MainStreet: Monday - Friday: 8:00 a.m. - 8:00 p.m. Saturday and Sunday: 9:00 a.m. - 4:00 p.m. Rotating Schedule Greeters work on a rotating schedule, alternating between 5 days one week and 2 days the next, including every other weekend. This totals 7 workdays over a 14-day period. MS/KS CLINICS Monday Tuesday Wednesday Thursday Friday Saturday Sunday WEEK 1 On On Off Off On On On WEEK 2 Off Off On On Off Off Off Qualifications High school diploma or equivalent Friendly, approachable, and patient-focused personality Excellent written and verbal communication skills Comfortable working with people of all ages and backgrounds Comfortable learning and assisting with technology, including self-service kiosks Basic computer skills, including experience with Microsoft Office Ability to remain calm, patient, and helpful when assisting patients who may be frustrated or unfamiliar with the check-in process Prior healthcare or customer service experience is beneficial, but not required Willingness to complete Medical Assistant cross-training Compensation and Benefits Position begins at $15/hr. Health, dental, and vision benefits Supplemental insurance 401K Paid time off MAINSTREET FAMILY CARE IS AN EQUAL OPPORTUNITY EMPLOYER Pre-employment background checks and drug screenings are required. #J-18808-Ljbffr