Service Account Coordinator

Service Account Coordinator

In-office position, Monday through Friday 7:00 a.m. to 4:00 p.m.

Scope of Work

The Service Account Coordinator plays a vital role in the success and overall organization of the office. This position is responsible for the day-to-day management and progression within Service. The Service Account Coordinator provides high-level customer support, scheduling coordination, and relationship management while ensuring accurate communication between customers, field technicians, and internal teams. This role is highly email-focused, requires strong organizational and multitasking skills, and involves daily communication with field technicians. The Service Account Coordinator reports directly to the Service Manager.

Key Responsibilities

Customer & Account Management

Regular communication with customers. Manage and maintain ongoing customer relationships through proactive, responsive, and collaborative communication. Update customers with service-related documents, deliverables, and technical notes (technotes)

Scheduling & Coordination

Monitor team email inboxes for new service work requests. Respond to customers with scheduled service dates and schedule changes in a timely manner. Communicate schedule updates and changes to both customers and field technicians. Coordinate and map service territory assignments to support efficient technician scheduling

Service Operations Support

Review the previous day's work orders to confirm completion and accuracy. Ensure service activity is properly documented and communicated. Utilize Spectrum and other internal systems for scheduling, tracking, and account updates

Communication & Collaboration

Communicate daily with field technicians to coordinate work, address questions, and resolve scheduling issues. Maintain clear, professional, and positive communication with customers and internal teams. Support the Service Manager and department with special projects or additional tasks as assigned

Professional Skills & Workplace Expectations

Maintain a strong customer-focused mindset with an upbeat and positive attitude. Multitask effectively in a fast-paced, email-heavy office environment. Demonstrate strong organization, attention to detail, and follow-through

Minimum Requirements

Education

High school diploma, G.E.D., or equivalent combination of education and experience required

Experience & Skills

Previous experience in an office or administrative setting preferred. Strong multitasking and organizational skills. Excellent verbal and written communication skills. Comfortable working in a high-volume email environment. Proficient with computers and scheduling/account management software (Spectrum experience preferred). Previous customer service, service coordination, dispatch experience preferred