Host/Hostess

Host/HostessHost/Hostess play a very important role as they are the first touch point and responsible for creating a great first impression. A friendly, accommodating demeanor, as well as an ability to multitask, are essential for success in this position.Essential FunctionsGreet the guests upon arrivalManager service rotation and Yelp Table Management SystemAnswer the phone following the right telephone etiquetteSeat guestsAvailable to work a variety of hours, days and shifts, including weekendsAbility to effectively communicate in order to perform and follow job requirements in written and spoken directionAbility to multitask calmly and effectively in a busy, stressful environmentWork in a confined, crowded space of variable noise and temperature levelsAble to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 poundsAbility to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfacesKey Responsibilities and DutiesEnsure the overall guest experience exceeds expectations and anticipate guests' needsGreet guests with a warm, sincere smileUse tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesyAbility to recognize an intoxicated guest, refuse to over serve guests and seek out management with any concerns about a guest that appears intoxicatedUnderstand and respond knowledgeably to questions about the restaurant and menuComply with all safety and sanitation guidelines and proceduresSuccessfully complete alcohol awareness trainingFollow all rules, policies, procedures and conditions of employment, including those outlined in the Employee HandbookGet along well with others and be a team playerOther duties will be assigned as needed