Dedicated IT Support Technician

Description & Requirements

Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!

Job Description

MANTECH seeks a motivated, career-focused Dedicated IT Support Technician to join a dedicated support team of IT professionals delivering mission-critical deskside support, incident response, and project coordination in Virginia. You will play an essential role in ensuring IT infrastructure and mission applications operate seamlessly by managing incidents and service requests through their entire lifecycle.

Responsibilities include, but are not limited to:

• Apply ITIL-based processes to manage the receipt, triage, categorization, and resolution of incoming incidents, requests, and demands.

• Write SOPs, register laptops in the USG1 environment, and perform hardware inventory.

• Analyze, troubleshoot, and implement fixes without escalating to Tier 3 support.

• Perform remote desktop triage and system repairs using approved remote tools.

• Maintain and update support records and tracking systems accurately.

• Collaborate with network, software engineering, and application teams to restore services and diagnose problems.

• Provide local support, which may involve travel between customer buildings.

• Provide administrative support for special non-commercial systems including access management and file transfers.

• Work an identified shift of 9:30AM - 6:00PM Mon-Fri.

Minimum Qualifications:

• High School Diploma with 11+ years of experience, an Associate’s Degree with 9+ years of experience, or a Bachelor’s Degree with 7+ years of experience.

• Component System Administration (CMA) Certification.

• Knowledge of Windows Active Directory.

• Ability to resolve technical problems and respond to requests via phone, in-person, ticketing systems, or IM related to hardware, software, network, access, or telecom.

• Demonstrated technical and problem-solving capabilities to address critical IT issues.

• Experience supporting Windows and business applications in an enterprise environment.

• Familiarity with desktop programs, configuration, and debugging techniques.

• Experience with virus scanning, standalone desktop, laptop computing services and experience with troubleshooting servers, printers, and peripheral devices.

Preferred Qualifications:

• Experience in a technical help desk support role.

• Familiarity with data transfer services.

• IAT Level II certification.

• Experience with ServiceNow ITSM and ITBM.

• Background managing projects of low to mid-level complexity.

• ITIL® v4 Foundation or higher certification.

Clearance Requirements:

• Current/active TS/SCI with Polygraph is required.

Physical Requirements:

• Must be able to remain in a stationary position 50%.

• Must be able to move/traverse within and between buildings and offices.

• Must be able to position self to maintain computers, including under desks and in server closets.

• Must be able to operate a computer and other office productivity machinery, such as calculators, copiers, and printers.

• Must be able to move Audio/Visual or computer equipment weighing up to 50 pounds.

The projected compensation range for this position is $119,900.00-$199,600.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.


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