Mobile Associate - Retail Sales

Job Overview At T‑Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and a comprehensive benefits package, including annual stock grants, an employee stock purchase plan, 401(k), and free money coaching. This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Success is measured by customer satisfaction, product knowledge proficiency, and effective use of digital resources. Job Responsibilities Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs. Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement. Complete required training to build knowledge of retail processes, systems, and wireless technology innovations. Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives. Also responsible for other duties/projects as assigned by business management as needed. Education and Work Experience High School Diploma/GED (Required) 6 months of customer service and/or sales experience in a retail environment (Preferred) Knowledge, Skills and Abilities Change Agility (Required) Communication (Required) Customer Problem Solving (Required) Customer Service (Required) Engaging People (Required) Multitasking (Required) Sales (Required) Teamwork Orientation (Required) At least 18 years of age Legally authorized to work in the United States Travel Required: No DOT Regulated Position: No Safety Sensitive Position: No Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days at T‑Mobile, Mobile Associates receive on‑time training and are eligible for hourly training pay. Upon completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives, and all are eligible for an annual stock grant. Benefits include medical, dental and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D, voluntary accident, voluntary life insurance, voluntary disability insurance, voluntary long-term care insurance, mobile service & home internet discounts, pet insurance and access to commuter and transit programs. For more details, visit T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io‑mobile.com or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr T-Mobile