Field Service Technician

About Secur-Serv Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. We provide nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and services our customers throughout the continental United States and Canada. Company Benefits Company car available for personal use Paid training Comprehensive benefits package including medical, HSA medical plans with employer contributions, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage 401K savings plan with generous company match, vested on the first day of eligibility Wellness program with health insurance premium discount Tuition reimbursement plan covering up to $5,250 Company-paid LinkedIn Learning subscription or certification programs to develop your skills and advance your career Position Summary Our Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base. You will support customers in banking, education, logistics, manufacturing, medical, retail, and other industries. As a Technician you will install, troubleshoot, diagnose, and make repairs to a wide range of hardware including printers, cash recyclers, document finishing equipment, office equipment, servers, PCs, and data communications equipment. Essential Responsibilities Travel to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware in accordance with service agreements Manage preventative maintenance schedule in a timely and efficient manner Assist other territories and technicians as needed, including travel to other metropolitan areas Take ownership of meeting customers’ business needs Coordinate activities and seek assistance from technical support when appropriate Provide updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, wireless call processing system, or in-person communication Manage parts inventory in accordance with established guidelines Submit required paperwork in a timely, efficient, and complete manner May be asked to train new technicians in an on-the-job manner Requirements Two or more years of related experience and/or training Secur-Serv provides training at the office in Omaha, NE, along with access to a database of manuals and depot support personnel for additional support Able to successfully attend training in Headquarters and/or outside schools to keep abreast of new technology and hardware product developments Valid and current state Driver's License Self-motivated and able to work effectively under minimal supervision Knowledge/Skills/Abilities Ability to diagnose equipment operational errors and product failures Problem solving, analytical thinking, and attention to detail Good verbal communication skills for interaction with customers Physical Demands Regularly required to stand, walk, sit, talk, write, and hear Reach with hands and arms and stoop, kneel, bend, crawl, push/pull, twist and turn Frequently lift and/or move up to 25 pounds Occasionally lift and/or move up to 50 pounds Must be able to meet all physical requirements up to eight hours per day Able to travel overnight 5–10% Preferences Associate’s degree (AA) or equivalent from a two-year college or technical school preferred Equal Opportunity Employer WE ARE AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request accommodations to complete the selection process by contacting our People Department at View email address on click.appcast.io or calling View phone number on click.appcast.io. EEO is the law. To review your rights under Equal Employment Opportunity please visit Secur-Serv Drug & Alcohol Use Policy. #J-18808-Ljbffr