Customer Service Representative

Job Description

Job Description

Customer Service Representative

Start Date: ASAP

Location: Joplin, MO

Compensation: $17.25 Starting Hourly Pay, $18.00 at 90 Days, PLUS Annual Increase

100% Paid Health Insurance after 90 days with the company!

Monday - Friday, 8:15 AM - 5:00 PM

Our innovative and growing company is on the hunt for experienced customer service reps that are interested in being a part of something special. One of our mottos here at Mueller Insurance is “work hard so you can play harder” and we do just that. We have a fun loving culture that promises to grow you as a professional and take the time to invest in your future. We challenge our employees to meet both personal and professional goals so you may thrive in your everyday life. Candidates that are hired will be on the ground floor of an expanding organization, so you have the opportunity to contribute your unique skill sets and ideas. This is your chance to find not just a job, but a career. Take some time to review the information below for a better understanding about this position!

WHAT YOU CAN EXPECT IN THE CUSTOMER SUCCESS POSITION:

• You’ll be in a position that is vital to our company's success, where you have the opportunity to ensure our customers have a positive experience with our products and services.
• Your day to day will consist of communicating with our current clients through phone, email and SMS communication, to ensure that they are getting the most out of their experience.
• In this role you will need to learn the basics about Medicare and Ancillary products so that you can answer customer questions and explain policy coverage.
• You will maintain accurate records of client interactions and policy details.
• This position requires a person with excellent communication skills, specifically phone call etiquette. 
• Our clients depend on us as professionals to be knowledgeable and well organized, therefore to excel you must have strong organizational and time management skills.
• Our organization thrives on its culture so being a team player is imperative to our mission.
• We are professionals and we expect all of our candidates to be professionals as well, so a high degree of professionalism and ethical standards is expected. 

WHAT TO EXPECT AS NEW EMPLOYEE AT MUELLER INSURANCE:

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.