Electrical Service Project Manager

Job Description

Job Description

ERMCO, Inc. is a national leader in electrical, low voltage solutions, and automation contracting. Since 1962, we’ve been headquartered in Indianapolis, and today our operations are based in Greenwood, Indiana. We partner on landmark projects across the United States, providing full-service expertise in electrical, technology and low voltage solutions, (low voltage networks, audio/visual, DAS and security), building controls and automation, and energy solutions for all types of projects. Every ERMCO project is backed by a dedicated team of project managers, engineers, estimators, technicians, and craftspeople – along with strong support from IT, marketing, accounting, and other departments. We are also proud to be 100% employee-owned , giving every team member a stake in our success!

ERMCO is seeking an experienced Electrical Service Project Manager to lead customer-focused electrical service, maintenance, repair, and small-capital projects throughout our service territory. Unlike a traditional construction Project Manager who primarily works through General Contractors, this role serves as the primary point of contact for end-user customers, helping identify electrical needs, develop solutions, prepare estimates, and manage projects from concept through completion.

Projects typically involve facility expansions, equipment upgrades, power distribution modifications, or complete electrical system overhauls. This role is ideal for someone who enjoys building long-term customer relationships, solving complex electrical challenges, and delivering exceptional service while maintaining financial accountability and project profitability.

What You'll Do

Customer Relationship Management

• Serve as the primary point of contact for assigned customer accounts.
• Meet directly with customers at their facilities to evaluate electrical systems, understand operational challenges, and identify opportunities for improvement.
• Develop trusted advisor relationships by providing recommendations focused on safety, reliability, efficiency, and cost savings.
• Maintain exceptional responsiveness to customer needs, including timely communication and follow-through.
• Communicate proactively with customers regarding project status, schedules, budgets, and recommendations.

Project & Account Management

• Manage multiple service and maintenance projects simultaneously from estimating through closeout.
• Maintain financial responsibility for assigned projects, including budgets, profitability, forecasting, billing, and collections.
• Develop project plans, schedules, and resource requirements.
• Coordinate labor, materials, subcontractors, equipment, and internal resources to support project execution.
• Review project performance, identify potential risks, and implement corrective actions as needed.
• Track project costs and maintain accurate financial projections throughout the project lifecycle.
• Ensure projects are completed safely, on time, within budget, and to customer expectations.

Estimating & Technical Consulting

• Perform site walks and customer assessments.
• Develop estimates and proposals for service, maintenance, repair, and electrical improvement projects.
• Utilize Accubid, preferably Accubid Anywhere, to prepare accurate estimates and pricing.
• Provide alternative solutions and value-engineering recommendations when appropriate.
• Assist customers in planning future electrical improvements and maintenance strategies.

Safety & Compliance

• Apply working knowledge of NFPA 70E requirements and electrical safety best practices.
• Utilize knowledge of NFPA 70B standards and electrical maintenance principles to help customers improve equipment reliability and minimize downtime.
• Ensure projects are executed in accordance with NEC requirements, company standards, and applicable regulations.
• Promote a strong safety culture among employees, subcontractors, and customers.

Required Qualifications

• Experience managing electrical construction, service, maintenance, or industrial electrical projects.
• Strong understanding of electrical systems, power distribution, and commercial or industrial electrical installations.
• Working knowledge of NFPA 70E and electrical safety requirements.
• Experience estimating electrical work and developing customer proposals.
• Strong financial management skills including budgeting, forecasting, job costing, and profitability tracking.
• Exceptional customer service and relationship-building abilities.
• Excellent communication and interpersonal skills.
• Outstanding time management, organization, and prioritization skills.
• Ability to manage multiple projects and customer requests simultaneously.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience with Accubid, particularly Accubid Anywhere.
• Knowledge and practical application of NFPA 70B standards.
• Background in electrical service work, maintenance programs, or industrial facility support.
• Experience managing direct-to-owner/end-user customer relationships.
• Journeyman, Master Electrician, or equivalent field experience.
• Bachelor's degree in Construction Management, Engineering, Business Management, or related field.

What Makes This Role Different?

• Minimal General Contractor interaction.
• Direct relationships with facility owners and end users.
• Opportunity to serve as a trusted electrical advisor rather than simply managing a construction project.
• Diverse mix of service, maintenance, repair, upgrade, and small-capital project work.
• Ability to influence customer decisions by identifying safety improvements, reliability concerns, and cost-saving opportunities.
• High visibility with customers and significant impact on client retention and business growth.

ERMCO, Inc Benefits:

• Medical
• Dental
• Vision
• Basic Life Insurance
• STD, LTD, Voluntary Life
• 401k
• PTO
• ESOP!!