Customer Success Specialist

Job Description We are seeking a detail-oriented and customer-focused Customer Service Specialist to join one of our clients within their manufacturing environment. This role will support day-to-day customer operations and provide coverage during a planned leave, with strong potential for long-term opportunity. Key Responsibilities Serve as a primary point of contact for customers via phone and email Manage the full order lifecycle in a make-to-order manufacturing environment Review and validate order details, including material availability and production readiness Utilize ERP systems (N4 preferred) to track orders and workflows Communicate order status updates and resolve customer inquiries Generate reports and support process tracking using Excel Identify opportunities to streamline and improve manual processes Hourly: $30-$32hr We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Associate’s or bachelors degree 3–5+ years of customer service or order management experience (manufacturing preferred) Experience working in ERP systems (N4, Oracle, SAP, or similar) Strong proficiency in Microsoft Excel Excellent verbal and written communication skills High attention to detail and ability to manage multiple priorities #J-18808-Ljbffr Insight Global