Relationship Banker

Overview Identifies customers' needs through the bank’s retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers. Primary Responsibilities Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)). Complete basic research on customer profiles to assess potential ways to add value to clients banking relationship and transition to needs based discussion on financial goals. Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners. Proactively reach out to clients via e-mail or phone to follow up and educate on value-added products/services. Onboard new customers through customer outreach (regardless of available channel, and individual who opened account). Establish trust with existing clients through proactive outreach regularly. Schedule preset appointments for the following week and hold appointments each week. Adequately prepare for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan). Perform customer servicing interactions. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Responsible for meeting and maintaining registration requirements under the Federal SAFE Act. Scope of Responsibilities The position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements. It is a key driver of customer flow in the branch to support these activities. It services existing customers and grows the business through identifying sales opportunities with customers. It must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity. Education and Experience Required High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience OR High school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience. Education and Experience Preferred Associate’s degree Notary public license Bilingual based on branch needs Physical Requirements Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heave objects weighing 5 lbs. to 30 lbs. Ability to read fine print Ability to interact with customers in an open, face-to-face work environment Ability to use fax, telephone system, copier and other communication tools Pay Hourly (USD) $25.07 - $41.79. The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Commack, New York, United States of America Equal Employment Opportunity M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. #J-18808-Ljbffr