Branch Coordinator, Home Health

Overview Become a part of our caring community. The primary function of the Branch Coordinator is to provide clerical support for the branch medical records and billing department, coordinate day‑to‑day telephone and personnel communication systems, manage agency supplies and mail, and process accounts payable. Depending on branch census, the Coordinator may also perform additional duties as assigned. Essential Functions Prepare patient assessment packets, including admission, recertification, and post‑hospital packets. Process signed and unsigned orders and 485s. Follow up on the Order Tracking Report weekly and reprocess unsigned orders at the end of episodes. Date‑stamp all received documents (except SOC paperwork and paper visit notes) and scan them into the client chart within 24 hours. Fax discharge/transfer summaries, episode detail summaries, and Case Conference/60‑Day summaries to physicians as tasks appear on the action screen. Copy documentation and assist with ADR preparation. Update HCHB and computer programs as appropriate. Complete End of Period claim workflow, confirm all orders are signed, and coordinate with the administrative team to meet billing release deadlines. Adhere to and participate in the Agency’s mandatory HIPAA/Privacy Program and Employee Compliance Program. Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines. Manage incoming telephone calls professionally, including screening and routing to appropriate staff. Maintain and administer phone systems: add/revise voicemail boxes, manage accurate employee phone roster. Process incoming and outgoing mail. Order and distribute office and medical supplies as needed. Assist BD with EOE billing tasks. Process all accounts payable and route to the appropriate corporate department. Knowledge, Skills, and Abilities Understand issues related to delivery of home health and hospice services and solve problems effectively. Have knowledge of Medicare guidelines governing home health and hospice agencies. Possess exceptional customer service skills and communicate well with referral sources, patients, family members, and employees. Be organized, detail‑oriented, and possess effective oral and written communication skills. Communicate with a diverse range of individuals. Qualifications Education High school diploma or equivalent; typing, clerical skills, and computer proficiency required. Experience Minimum two years in the health care industry and one year in home health. Scheduled Weekly Hours 40 Pay Range $42,900 - $54,300 per year Description of Benefits Humana, Inc. offers competitive benefits that support whole‑person well‑being, including medical, dental, and vision coverage, a 401(k) plan, paid time off, parental and caregiver leave, short‑term and long‑term disability, and life insurance. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana also takes affirmative action to employ and advance individuals with disability or protected veteran status, basing all employment decisions only on valid job requirements. #J-18808-Ljbffr